Job Description

Purpose of the Role

To provide comprehensive onsite leasing and resident services management for a Build to Rent (BTR) development. This hybrid role merges leasing performance, resident engagement, property management and team leadership with a strong operational focus.


The role is designed to deliver excellence in day-to-day operations, supporting to the General Manager with strategic initiatives, reporting, and decision-making, offering hands-on exposure to leadership responsibilities, and site management.

Key Responsibilities

Manage and report on all aspects of lettings performance, including applicant vetting, offer negotiation, and tenancy administration. To ensure that systems are thoroughly kept up to date and accurate for all lettings and rental data Oversee online marketing of available apartments and ensure accuracy of portals. Conduct regular market rent reviews in conjunction with the Lettings Manager/Leasing Director & Senior Portfolio Manager. Completing new let paperwork in line with strict procedures Track and manage upcoming move-ins and move-outs, ensuring turnaround periods are efficient and void periods are minimised. Compile reports on leasing performance and demographic insights for internal stakeholders and clients. Act as the primary point of contact for residents, ensuring a high standard of customer service and resident satisfaction. To act as first point of call for residents to report maintenance issues. Co-ordinating all contractor appointments, both third party and in-house, including defect warranty repairs, logging issues in order that required service levels are attained. Lead the Resident Services Assistant (RSA) and Maintenance Operative (MO), providing day-to-day guidance and performance management. Carrying out mid-term inspections Arrears chasing and reporting Ensure quality control of amenity spaces, communal areas, and apartments, supporting first-class presentation at all times. Monitor and manage unit readiness and handovers between tenancies, coordinating minor works where required to reduce void times. Coordinate all resident communication across platforms including social media, email, and noticeboards. Organise and host regular resident events (monthly) and support resident-led activities to foster community spirit. Source local partnerships and exclusive offers for residents, enhancing lifestyle value. Oversee minor repairs, coordinate maintenance tasks, and log all issues efficiently to uphold service level agreements. Support the General Manager in delivering Health & Safety compliance across the development. Manage the team on deposit reconciliations. Take part in a shared alternate rota for out-of-hours emergency response, ensuring issues are handled promptly and professionally. Assist the General Manager with strategic planning, reporting, and day-to-day decision-making. Deliver ad-hoc projects and tasks as assigned to contribute to the ongoing improvement and performance of the development.

Line Management (where applicable)

To set clear objectives in line with business strategy and to measure and manage performance against these To conduct regular 121 meetings, hold team meetings and complete probationary, interim and annual appraisals as per company guidance To provide equal opportunities to team members via allocation of opportunity (client exposure, project work, coaching and training) in line with our promotion, succession and talent process and our D&I strategy To adhere to all company processes in people management and to role model professional behaviours at all times, ensuring an inclusive workplace with zero tolerance of discrimination To ensure recruitment is completed professionally and in line with team / divisional / company goals, thinking strategically re future needs and in line with our D&I objectives
In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time

Skills, Knowledge and Experience

Strong background in property management, lettings, or residential hospitality. Leadership experience, particularly in supervising frontline staff. Exceptional communication, interpersonal, and problem-solving skills. Strong organisational abilities and attention to detail. Proficiency in Microsoft Office and lettings software platforms. Confident decision-maker with a customer-first mindset. Experience organising community events






Working Hours - Monday - Friday with flexibility for weekends


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Please see our Benefits Booklet for more information.