Job Description

Who are we:

Moda, New York Square is creating the UK's leading lifestyle experience brand by delivering and operating next generation spaces to live, work and play.

Located in the exciting SOYO neighbourhood, New York Square is home to over 800 residents.

Do you thrive in a fast paced environment? Are you willing to go the extra mile? Have you got excellent attention to detail?

If that's a yes - keep reading!

What you'll do:

Follow up new leads, register and understand customer's rental requirements & match this to an available apartment

Arrange viewings for customers and provide a first-class customer experience tour engaging the client in all aspects of what the development has to offer

Increase revenue through alternative investment streams, parking and facility hire

Work closely with the Lettings Manger to report on market trends, customer service reports and headline rent prices

Follow up on all applications and the vetting process & guide residents through move in process, including collecting up front funds

Actively drive sales and retention of residents through customer service and effective negotiation of tenancy renewals

Reply to resident queries and meet all response time SLAs. To interact with customers via telephone, email, live chat or instant message. Delivering first class customer service

Provide informed and accurate information to residents. Using social platforms such as The My Moda app to promote new updates and events

Who are you:

Previous experience in residential property (BTR or private rental sector preferred) Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm Must be pro-active and able to use initiative to enhance the reputation of the building Professional presentation, confident and outgoing in nature Well organised, ability to problem solve and works under pressure with great decision-making skills Able to demonstrate an organised and professional approach and ability to prioritise and excellent attention to detail Experience of working to targets Pro-active and able to use initiative to enhance the reputation of the building Flexible & willing to work evenings & weekends (on a rota basis)

What we'll give you in return:

A fabulous work base with a forward thinking company who have a real focus on wellbeing Performance related bonus & commission payments Great holiday allowances including your birthday off Company pension A Moda uniform
Job Types: Full-time, Permanent

Pay: Up to 25,599.00 per year

Benefits:

Casual dress Company events Company pension Cycle to work scheme Health & wellbeing programme Store discount
Work Location: In person

Reference ID: LA/LBK/NYS