Job Description

Purpose of the Role

To provide onsite lettings management services to a BTR development. To oversee all aspects of lettings administration, lettings compliance and marketing.


Reporting to the Leasing Manager/General Manager you will be responsible for reporting/presenting and coming up with new leasing strategies to be presented to the Leasing Director and the client.


ARLA qualified is preferred.

Key Responsibilities

Lead the on-site leasing operations, managing daily move-ins and move-outs while coordinating the RSA team diary. To ensure that systems are thoroughly kept up to date and accurate by completing checklists and conducting site audits. Keep up to date on the Renters' Reform Act as it comes into effect. Always ensuring good presentation of available apartments, by regularly spot checking and liaising with the cleaning team to ensure it is always cleaned to a high standard Co-ordinating the online marketing of available apartments Put together demographic data, reports and compile information along with commentary Ensuring all enquires are responded to in line with agreed service levels To coordinate with 3rd party agents as required In conjunction with the General Manager/Senior Portfolio Manager and Leasing Director - carrying out regular rent analysis of the local market Meeting prospective tenants, conducting viewings and negotiating rental offers Completing applicant vetting requirements Completing new let paperwork in line with strict procedures Compiling regular letting performance for use in discussions with the client and Savills senior In conjunction with the General Manager and Senior Portfolio Manager, to coordinate up to date resident communication via various channels including social media Appraising apartments and advising key stakeholders as to recommended rents for both properties coming to the market and those where tenants wish to renew Co-ordinate renewal communications and negotiations To ensure arrival packs are prepared, and keys are ready for tenant move in's As part of the wider site team, create a best-in-class community through communication, events and innovations Prepare weekly leasing reports for the client and present in weekly calls Delivery of ad-hoc projects provided by the General Manager or Senior Portfolio Manager Provide first class customer service to residents and applicants Arrange interim & 8 week move out inspections

In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time

Skills, Knowledge and Experience

Strong interpersonal skills Proactive and dynamic taking ownership of all of core duties Excellent communication skills displaying sensitivities to and understanding of residents' needs Ability to handle multiple tasks Confident in using all Microsoft platforms including, Word, Outlook, excel and shared point Flexible and cooperative at all times, working as a member of a Team Understanding the importance of achieving deadlines and ensuring quality output Use initiative and take responsibility for providing solutions To ensure confidentiality and security of all business, client, and customer documentation/information Well-groomed and of smart appearance Dynamic approach, problem solving, well organized and ability to work well under pressure Organised, meticulous, tenacious Experience in undertaking viewings and negotiating offers with prospective applicants

Working Hours - Monday - Sunday 5 days over 7


Salary - 31K with lettings bonus up to 10k paid quarterly + 10% discretionary performance bonus



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Please see our Benefits Booklet for more information.