Job Description

Would you like to play a key role in helping supporters make a lasting difference for seriously ill children at Great Ormond Street Hospital?


We're hiring for a passionate and supporter focused individual to join our legacy marketing team. As the first point of contact for some of our most valued supporters, you'll help refer them to have their Will written for free, answer questions or arrange a special tour of the hospital. You'll also take on a key role to ensure the smooth running of our legacy marketing campaigns and events.


This is the ideal opportunity for a customer service focused individual with excellent attention to detail, to join a dynamic team.

This role is known internally as Legacy Marketing Executive.

Salary

The salary for this position is 33,234 and we operate a hybrid working policy of a minimum of 2 days per week in the office.

In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.
Key Responsibilities


Act as the first point of contact (telephone and email) for supporter calls and enquiries for the Legacy Marketing team. Collaborate with the Supporter Relations team to manage queries. Process third party invoices for approval, tracking against expenditure log. Provide exceptional customer service and supporter guidance. Provide administration and event management support for legacy events.

For full details of the role, please read through the role profile.

Skills, Knowledge and Expertise


Previous customer service experience. Experience processing invoices and keeping track of expenditure. Understanding of data processes and CRMS/databases e.g. Salesforce. Ability to import and export data from Excel. Exceptional attention to detail. Ability to prioritise tasks. Ability to manage sensitive data and conversations with supporters.

About the Team

Sitting in the wider Fundraising Directorate, this role sits within our small but mighty Legacy Marketing team, which is part of our wider Legacy and Donor Development team (who look after our cash and raffle programmes). Legacy Marketing is the top fundraising priority at GOSH Charity meaning we have huge ambitions and healthy investment in our fundraising area.

How to apply

Please click on the apply button in the top right-hand corner where you will be taken to a short application form to complete.

Closing Date:

11th November 2025

Interviews:

In person with a few short tasks to complete.
Benefits


30 days annual leave (plus bank holidays) A flexible approach to working arrangements. Access to our enhanced pension scheme Life assurance Access to various health and wellbeing schemes, including the employee assistance programme. About Great Ormond Street Hospital Charity


Every day, around 750 children and young people from across the UK are seen at Great Ormond Street Hospital (GOSH). At Great Ormond Street Hospital Charity, we help the hospital go above and beyond for seriously ill children, enabling kinder and better treatments, bringing hope for children with the rarest and most complex illnesses, and making hospital a little bit easier and a lot more fun for the thousands of children who are treated at GOSH every year. Our staff raise vital funds to support ground-breaking research, cutting-edge medical equipment, and the creation of child-centred facilities to help save more young lives, and essential support services that help save childhoods too.

Together, we can help give seriously ill children the best chance, and the best childhood, possible. We were delighted to be named Charity Times - Charity of the Year 2024, recognising the impact of our shared mission.

Our commitment to Equity, Diversity and Inclusion

We believe that GOSH Charity and the charity sector more widely should reflect the diversity of patients, communities, and society at large. We also know that having a more diverse and inclusive workforce will make us more innovative, challenge the status quo, and enable us to deliver more impact. We encourage applications from people of all backgrounds. In particular, we encourage applications from those who are currently under represented within the charity sector as they may be marginalised by race and/or ethnicity, sexual orientation, disability, long-term health conditions, or socioeconomic status.

If you would like more information about our approach to inclusive hiring please see our Inclusive Hiring Page here. You can also find out more about our commitments to EDI within our EDI Strategy here https://www.gosh.org/about-us/equality-diversity-and-inclusion-edi-strategy/


As a Level 2 Disability Confident Employer we are more than happy to make reasonable adjustments wherever possible throughout the recruitment process. For more information on this please contact recruitment@gosh.org

Applications will be reviewed on an on-going basis and we reserve the right to close the role prior to the closing date, should a suitable applicant be found. Therefore, you are encouraged to apply right away, to avoid disappointment.