Job Description

Legal assistant

Reports to: Head of Legal Services


Trinity Claims, Tonbridge


Trinity Claims delivers straightforward and reliable claims solutions, specialising in household and motor insurance claims with a focus on customer service. We are an extremely dynamic and market leading company, enjoying significant growth on the back of strong relationships with insurer clients, their policyholders and key suppliers, and the effective use of technology.

We want you:

To provide general legal support to the Head of Legal Services at Trinity Claims, including the supervision and monitoring of external service providers; liaising with insurers, their policyholders, third parties and suppliers; the conduct of litigation on behalf of Trinity Claims and their parent, the QMetric Group Limited; providing legal advice on policy wordings; and delivering a market leading legal service.

We'll need you to be able to assist the Head of Legal Services with:

Conducting the defence of litigation of claims brought against Trinity Claims or the wider QMetric Group, as well our insurer clients. Supervision and monitoring of external service providers: + Management and review of service providers' contracts,
+ Initiating and conducting tenders,
+ Auditing performance against agreed criteria,
+ Regular meetings to review performance,
+ Reporting to senior management on performance.
Providing policy advice on the interpretation and drafting of household, motor, pet and related policies. Provide general legal advice and assistance to Trinity Claims and the wider QMetric Group Limited on a broad range of issues including: + Commercial contracts,
+ Employment issues,
+ Large and/or complex losses,
+ Legal research.

The role will require you to:

Review documents and advise on liability, quantum, and strategy. Carry out legal research. Draft pleadings, applications, instructions and statements. Participate in settlement negotiations and ADR. Maintain an effective claims handling and diarising system. Report internally on a regular basis with KPIs. Provide excellent customer service. Plan and execute strategic initiatives to agreed timelines. Ensure a relevant level of technical understanding with continuous development and training. Undertake any individual or team task or activity reasonably requested and in line with the company values. Be self-motivated to work independently, managing your time and prioritising your workload appropriately. Maintain resilience and composure to remain positive under pressure and in changing circumstances. Demonstrate a desire to take ownership of your work and maintain excellent attention to detail. Ensure a relevant level of specialist understanding with continuous development and learning. Constantly seek and communicate improvements in business processes. Manage multiple activities by prioritising important and urgent tasks.

We're Looking for:

Skills (note, these are preferences not requirements)

At least 5 years relevant legal experience. Legal qualifications or progress towards them. Prior experience of handling litigation. Understanding of Court Procedure Rules and litigation management. Excellent verbal and written communication skills. Accurate with a high level of attention to detail. Tact and assertiveness when dealing with third parties and opponents. Ability to work well under pressure and meet deadlines. Ability to take on increased ownership and responsibility when necessary. The ability to work individually and proactively, as well as part of a team.

Drive / motivation

Ability to undertake and embrace new tasks/roles as required. Helpfulness and a passion for customer service. High energy levels. Driven and enthusiastic - meets or exceeds targets. Empathy and understanding. Confident and professional attitude. * Takes ownership of problems and drives for effective solutions.