Job Description

To assist in all aspects of the Legal Services Department's work.
The post holder is responsible for providing full legal secretarial and administrative support to the Legal Services Department. The post holder is responsible for the setting up of new cases, electronically and manually, managing the post and all other documents associated with claims in accordance with the Legal Department procedures for handling of claims. The role will require good literacy skills and the ability to communicate well in writing and verbally with all staff groups in the Trust as well as all external stakeholders. It requires management of all documents in strict accordance with the General Data Protection Requirements Act (GDPR) and the Trust's information governance policies. The role requires management of databases, spread sheets and online digital platforms such as One Drive; the ability to extract key information from the databases as needed; payment of invoices and all other administrative tasks needed. It requires the ability to ensure work is completed within strict deadlines.
The post holder must be able to work on his/her own initiative to support Legal Department's workload.
Please be advised sponsorship is not eligible for this post.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Main duties of the job

• The post holder is responsible for the setting up of new cases, electronically and manually; managing the post and all other documents associated with the work of the department in accordance with the Legal Department procedures for handling of claims and documents.
• Typing correspondence, statements and other legal documents; acting as the first point of contact for the Legal Department, filtering and dealing with the complexity of enquiries in a professional, sensitive and timely manner ensuring that all queries are tracked through to conclusion.
• To assist in investigation of claims by liaising with UHCW staff and others, as appropriate. This will require communicating well in writing and verbally with Trust staff and external organisations to include external Solicitors, NHSR
• To ensure neat and organised processes and systems for the administration of the Legal Department's work.
• To manage own workload and prioritise as necessary in order to meet deadlines.

Please be advised that the interviews for this post will take place week commencing 13/10/2025.
About us
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award.Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Details
Date posted
19 September 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
27,485 to 30,162 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
218-AC-B4-7487075
Job locations
University Hospitals Coventry & Warwickshire
Clifford Bridge Road
Coventry
CV2 2DX
Job description
Job responsibilities

• To be able to manage the processing of sensitive and complex documents in accordance with GDPR and Trusts Information Governance standards.
• Deal with sensitive telephone enquiries from patients/relatives, Coroners office, Solicitors, NHSLA and members of staff promptly and efficiently.
• Manage and arrange meetings for Inquest Hearings, case conferences meetings. This will included planning and organising complex meetings with a range of staff and external organisations eg. legal case conferences, court briefings, witness meetings evidence gathering, site inspections involving staff,
• Devise, maintain and amend template letters, documents and forms to improve efficient working practice.
• Attend meetings when required to take and transcribe minutes, proactively ensuring that actions points are raised and completed.

For further details of the role please see the attached job description. Job description
Job responsibilities

• To be able to manage the processing of sensitive and complex documents in accordance with GDPR and Trusts Information Governance standards.
• Deal with sensitive telephone enquiries from patients/relatives, Coroners office, Solicitors, NHSLA and members of staff promptly and efficiently.
• Manage and arrange meetings for Inquest Hearings, case conferences meetings. This will included planning and organising complex meetings with a range of staff and external organisations eg. legal case conferences, court briefings, witness meetings evidence gathering, site inspections involving staff,
• Devise, maintain and amend template letters, documents and forms to improve efficient working practice.
• Attend meetings when required to take and transcribe minutes, proactively ensuring that actions points are raised and completed.

For further details of the role please see the attached job description.
Person Specification
Qualifications
Essential

• see supporting documents

Desirable

• see supporting documents

Experience
Essential

• see supporting documents

Desirable

• see supporting documents

Knowledge
Essential

• see supporting documents

Desirable

• see supporting documents

Skills
Essential

• see supporting documents

Commitment tu Trust Values and Behaviours
Essential

• see supporting documents

Person Specification
Qualifications
Essential

• see supporting documents

Desirable

• see supporting documents

Experience
Essential

• see supporting documents

Desirable

• see supporting documents

Knowledge
Essential

• see supporting documents

Desirable

• see supporting documents

Skills
Essential

• see supporting documents

Commitment tu Trust Values and Behaviours
Essential

• see supporting documents

Skills Required