Job Description

Who we are :
Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.
Current Opportunity: Legal Information Specialist
Location: United Kingdom
Onsite/ Remote/ Hybrid : Hybrid or Remote depending on your proximity to our office in London
What you will do :
Workplace Options have an exciting opportunity for a Legal Information Specialist in our Ealing, London office. This would be a hybrid position with a mixture of home and office working days. The Legal Information Specialist will staff our information service support line, provide support, information and advice to service users. They provide a confidential service covering a full range of legal queries, (Family, consumer, housing, employment law etc) as well as assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.
Responsibilities:

• Deliver information services in a responsive, efficient, ethical and professional manner providing accurate and appropriate information for EAP clients.
• Utilise telephone counselling and coaching skills in the provision of information, advice and support to non-clinical callers and implement action plan accordingly.
• Work in co-operation with the clinical team to immediately pass on critical or emergency cases on the helpline to the clinical manager.
• Develop and organise information packs and facts sheets appropriate to the needs of service users.
• Proactive maintenance of resources database for the services team including HR, Health & Safety and legal developments. Keep up to date with legislation, case law, policies and procedures relating to benefits and undertake appropriate training.
• Assist in the improvement and enhancement to the EAP Information Service.
• Record all relevant data in the client relationship management (CRM) system from service users.
• Any additional tasks pertinent to the position, as deemed appropriate by management.

Qualifications/Skills:

• Minimum of a diploma in law.
• Experience delivering legal information or working in a legal environment advantageous.
• Strong written and spoken communication skills.
• Excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service.
• Proficient in conflict resolution skills.
• Ability to organize and prioritize effectively.
• Outstanding organizational, relationship-building and interpersonal communication skills

What we offer:
At Workplace Options, we don't just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:
Gym reimbursement, Transport reimbursement, Tuition reimbursement, Permanent health insurance, Life insurance, Mentorship programme, CPD training reimbursement, EAP benefits, Employee exchange programme, Comprehensive training provided for this position.
At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.
We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.
For further details about WPO please check out our website and these short videos give a great overview of what we do and
Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our for further details (https://www.workplaceoptions.com/privacy-notice-for-recruitment/).

Skills Required