Job Description

Job Title: Legal Operations Team Leader
Ready to take your career to the next level?
We're one of the UK's most forward-thinking law firms, built on a foundation of innovation, collaboration, and ambition. Join us, and let's shape the future together.
*We are in a period of exclusive direct sourcing for this role and are not currently accepting applications from recruitment agencies.
The role in 60 seconds

• Role: Legal Operations Team Leader
• Team: Managed Legal Services
• Locations: Taunton or Bristol
• Working Pattern: Full-time

Why this role matters: This role is central to ensuring our Managed Legal Services team delivers excellence and innovation. By driving continuous improvement, embedding efficiency, and shaping how work streams are onboarded, you will directly impact the quality of service our clients receive. Your work will allow MLS to operate at its best - improving client outcomes, strengthening team performance, and ensuring we stay ahead in a fast-changing legal market.
What you'll do
In this role, you'll:

• Support the Senior Legal Operations Manager in delivering a programme of continuous improvement.
• Lead and manage key projects, including the implementation of new case management systems, to enhance efficiency, quality and client service delivery.
• Provide day-to-day oversight of team operations, ensuring work is delivered to a high standard and in line with agreed SLAs.
• Liaise with internal stakeholders and manage client expectations across relevant work types.
• Deliver operational and KPI reporting to support decision making and performance measurement.
• Drive efficient and innovation by challenging existing MLS strategy and exploring alternative methods of delivery.
• Supervise, mentor and recruit junior team members.
• Oversee onboarding of new work stream into MLS, including training, risk assessment and system development.
• Produce and present management reports, identifying lessons learned and supporting continuous improvement.
• Act as 'product owner' for key tasks or processes within MLS.

What we're looking for

• Experience in operational/project management or business analysis (legal or professional support desirable).
• Strong business knowledge and ability to work with stakeholders at all levels.
• Excellent organisational and problem-solving skills, with the ability to deliver results under pressure.
• Strong communication skills and ability to build effective relationships across teams and functions.
• Proficiency in change management and embedding efficiency in working practices.
• Confidence with technology-based systems to drive improvements.
• Demonstrable people management skills and leadership experience.
• Resilience, along with being adaptable and able to thrive in a fast paced environment.

Join a seriously ambitious firm
At Foot Anstey, we're committed to making a difference for our people, our clients, and society. Here's what makes us stand out:

• An ambitious growth strategy that opens up opportunities for our people to make their mark.
• A client base that spans household names, thriving startups, and ambitious enterprises.
• A culture built on our values of being refreshingly human, entrepreneurial, inclusive and collaborative.
• A strong focus on being a responsible business with a commitment to sustainability and giving back to our communities.
• Comprehensive professional development and training - whatever your role and level we have training that will support you to achieve your goals.

Progressive benefits tailored to you
We believe our people are our greatest asset. That's why we offer a comprehensive benefits package designed to support your professional growth and personal wellbeing, including:

• Competitive salary and performance-linked bonus.
• Enhanced parental leave policies.
• Private healthcare and wellbeing initiatives (e.g., mental health support, gym memberships).
• A modern, flexible working environment.

Ready to apply?

• Hit the "Apply Now" button.

• Send us your CV and a quick note on why this role is perfect for you.
• Our team will review your application and be in touch, whatever the outcome.
• Invited for interview?

• With a straightforward process typically involving two interviews, our talent acquisition team will guide you through every step, ensuring you feel confident and prepared to show us what you can do.
• We're here to support your individual needs. If you require any adaptations or adjustments, we're more than happy to accommodate these. Before your interview, we'll contact you to discuss the themes we'll cover and answer any questions you might have.
• If you'd like to visit our offices ahead of time or need any further information, just let us know

Let's make your next career move the start of something extraordinary.

Skills Required