Job Description

About Us

hpjv Solicitors is a distinguished firm with a strong reputation for integrity, professionalism, and exceptional service. For over 40 years, we have been providing key legal services to the local community and beyond, earning a trusted name in the industry. Our commitment to quality and excellence is reflected in our Lexcel and CQS accreditations. At hpjv, we recognize that our people are our greatest assets, and we continuously invest in their growth and development.

The Opportunity

We are excited to be expanding our team and have an outstanding opportunity for a Legal Support Assistant to join our dynamic and friendly team in our Newport office. This role is perfect for individuals passionate about providing excellent administrative support and eager to advance their careers in a reputable legal firm.

Your Role and Responsibilities

As a Legal Support Assistant, you will be an integral part of a collaborative team dedicated to maintaining the highest standards of reception, audio typing, and administrative support. Your key responsibilities will include, but are not limited to:

Reception Duties: Dealing with incoming and outgoing calls efficiently and professionally, taking clear messages and directing clients to the appropriate person. Clients: greeting clients and visitors with a warm and friendly demeanour, ensuring a positive first impression both n the telephone and in person Payments: Handling online and card payments securely and accurately, maintaining confidentiality and precision in financial transactions. Diary Management: Managing diaries effectively to ensure smooth daily operations, scheduling appointments, meetings, and court dates, and coordinating with team members to avoid conflicts. Handling new enquiries, responding promptly, and providing necessary information to secure new business. Conducting conflict checks and opening new matters on CMS. Administration: Provide general administrations support, dealing with incoming /outgoing post, scanning, photocopying and typing documents accurately. Adherence to Policies: Ensuring all internal systems, policies, and procedures are meticulously followed, upholding the firm's standards and contributing to an organised work environment. Document Management: Preparing document bundles, photocopying, and scanning as required, handling various administrative tasks with precision. Work Allocation: Managing your workload efficiently to avoid backlogs, prioritising tasks to meet deadlines and maintain productivity. Colleague Support: Providing cover for colleagues when needed, working as part of a team and supporting each other during absences or busy periods. Ad-hoc Duties: Performing various ad-hoc administrative tasks as required, demonstrating flexibility and adaptability to assist with additional tasks.

Essential Skills and Experience

To excel in this role, you will need the following skills and experience:

Minimum of 1 year of reception, administration or secretarial experience, preferably in the legal sector. A friendly, professional telephone manner and excellent people skills. Accurate audio typing/keyboard skills, with the ability to transcribe dictations swiftly and accurately. Excellent organisational skills with the ability to multi-task and prioritize effectively to meet deadlines. The ability to work well in a team with a flexible and collaborative approach. The motivation to learn and show initiative, eager to develop new skills and improve processes. Excellent communication skills and a professional telephone manner. Proficiency in IT skills, including Microsoft Office packages and Case Management Systems. Strong customer service skills, with the ability to interact professionally with clients and colleagues. A proactive and adaptable attitude, ready to take on additional tasks as needed.

Benefits

At hpjv Solicitors, we believe in creating a supportive and rewarding work environment. As a member of our team, you will benefit from: Competitive salary and benefits package. Training and development opportunities to help you grow your skills and advance your career. Flexible working arrangements to help you balance your work and personal life. Access to discounted products Discounted legal services. Increasing annual leave after 1 complete year of service, rewarding loyalty with additional time off. Additional holidays Pension Contributions. Ongoing support and training to help you succeed in your role. A positive and inclusive workplace culture where everyone feels valued and respected.

How to Apply

If you are enthusiastic about joining a dynamic legal team and believe you have the skills and experience, we are looking for, we would love to hear from you. To apply, please submit your CV and a cover letter outlining your suitability for the role to amanda.davies@hpjv.co.uk.

Join Us

Join hpjv Solicitors and be part of a firm that values integrity, professionalism, and quality. We look forward to welcoming a new Legal Support Assistant who will contribute to our continued success and uphold our high standards of service.

For more information about our firm and the services we provide, please visit our website - www.hpjv.co.uk

Contact Information

For any inquiries regarding the position, please contact our Practice Manager - amanda.davies@hpjv.co.uk

We look forward to receiving your application.

hpjv are an equal opportunities employer, aiming for diversity in our workforce and welcome

applications from all candidates who can demonstrate they have the necessary skills and experience required to fulfil the role.

If you require reasonable adjustments for your application, please email Amanda Davies detailing your requirements and contact information.

Job Types: Full-time, Permanent

Work Location: In person