Job Description

Summary

Overdales is an industry-leading law firm and one of the largest providers of specialist debt Litigation services in the UK. We strive to provide the most efficient and cost-effective litigation capability in the industry. We provide our services to a variety of corporate clients operating in the financial services, utilities, telecommunications, and other sectors across the U.K.

We are a proud member of the Lowell Group of companies, one of the largest Credit Management organisations in Europe, whose ethical and principled approach to the treatment of customers also makes us one of the most trusted and respected.



Team Leader

Salary: From \xc2\xa328,800 - \xc2\xa335,000 (pro rata) plus a performance related quarterly incentive bonus where you can earn up to an additional 20% of your quarterly earnings

Location: Leeds, Hybrid

Application closing date: 15/09/2023

Are you an experienced Team Leader who is able to lead and motivate a team? We\'re looking for someone to bring their passion and drive to the team to support you team to achieve our mission. A fantastic opportunity has arisen to join our Legal Recoveries Team, this is a part time role (22.5 hours) and is part of a job share opportunity

Our mission

Together, we make credit work better for all! Our mission is to help customers on the path to becoming debt free; with a real focus on helping our customers pay off their debts in practical and affordable ways. We do this honestly, ethically and by treating our customers with dignity and respect.

We buy debts from lots of different companies in all kinds of sectors as well as provide collection services for other businesses.

Our focus on sustainability, hybrid working, leadership development and career progression makes working at Lowell a rewarding experience.

But enough about us. Let\'s talk about your new role with Lowell.

Your mission

As a Team Leader you\xe2\x80\x99ll lead, guide and motivate a team of associates to achieve the right outcome for our customers as well as achieving individual KPI\xe2\x80\x99s and targets.

Communicating openly, you\'ll also be responsible for coaching and mentoring individual team members, setting, and supporting their personal personal development plans.

Our Team Leaders are key to the success of the Customer Engagement Centre at Lowell and we are looking for someone with a proven track record in managing high performing teams to join us.

Some of your key responsibilities will be to\xe2\x80\xa6.

Develop and coach colleagues to deliver fair customer outcomes through side by side coaching and training.

Proactively monitor and manage team and department performance against Key Performance Indicators and Service Level Agreements.

Conduct 121s, and actively encourage personal development.

Analyse and act on team statistical data outputs.

Champion clear communication by cascading company messages, checking for understanding and actively providing feedback to the Customer Contact Centre Manager.

Lead by example \xe2\x80\x93 be an advocate of the Lowell Behaviours, actively working within the ethos they set and encouraging your team to work to the same standard.

To join us, you\xe2\x80\x99ll need\xe2\x80\xa6

Demonstrable experience of managing high performing teams.

Proven experience of managing a back office, email, webchat or multiple workstream team (advantageous)

Experience of working within a FCA/SRA regulated environment (advantageous)

Strong verbal and written communication skills.

Good organisational, time management and details skills.

Ability to develop employees through motivation, leadership, coaching and training.

Ability to effectively work with a variety of people from diverse backgrounds.

Problem Solving and Decision Making

Ability to make, fair, consistent, and objective judgments.

A mission that gives back\xe2\x80\xa6

You\xe2\x80\x99ll also have lots of opportunities to make an impact on your personal development. We have a big focus on helping our colleagues develop their careers and grow with us, together. Everyone can help us make a difference here. So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you\xe2\x80\x99re ready to help us make credit work better from all, we think you\xe2\x80\x99ll fit right in.

Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong.

That means\xe2\x80\xa6

• A starting salary of from \xc2\xa328.800 - \xc2\xa335,000 (pro rata 17,280 - 21,000) plus a performance related quarterly incentive bonus where you can earn up to an additional 20% of your quarterly earnings

\xe2\x80\x8b\xe2\x80\xa2 A discretionary annual bonus for a job well done

\xe2\x80\x8b\xe2\x80\xa2 3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.

• We are committed to a hybrid working environment, where we will ask you to work in our Leeds office once per week (LS10), which has the benefit of free parking and the rest of the time you\xe2\x80\x99d be working from home, fully equipped with everything you\xe2\x80\x99ll need to be successful.

• 28 days holiday plus public holidays with option to purchase up to an additional 5 days

• Life assurance & Group income protection

• A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site gym facilities.

• Wellbeing support and a programme of webinars and classes geared towards mindfulness.

• Job security

Ready to share in that mission?

Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together.

Together, we go further - and it starts with you. So if you\xe2\x80\x99re interested in adding your voice to our fantastic team of people, take the first step and apply today, to be considered for the role please submit your application by 15/09/2023\xe2\x80\xa6

Lowell Group