Job Description

Job Category: Legal
:
Sales Consultant - Legal Services
25,000-28,500 base salary, OTE 42,000 plus excellent benefits (Work Level 6B)
Monday-Friday, 37.5 hours flexible between 9am and 9pm, with some evening requirements and one in four Saturdays, or part time minimum 4 days per week
Remote across England and Wales with occasional travel required
For this role you'll be required to start on 19th January 2026
We're looking for people with great customer service and communication skills to join us as sales consultants at Co-op Legal Services. We offer accessible legal advice and support around later life issues - without the jargon. You'll work in our estate planning team; helping our clients to plan for events that happen in life and looking after their loved ones when they need our support.
In this role, you'll discuss solutions with potential clients using a consultative approach. You don't need a background in law to do this job, as we'll provide full training and ongoing development. If you've got the client care skills and commercial awareness we're looking for, we can offer you the chance to build your career with a business that puts people at the heart of its strategy.
What you'll do

• attend video or phone-based appointments to discuss the benefits of later life legal services with clients
• work closely with clients to identify their different needs, providing information and solutions to best meet their requirements
• explain legal issues to clients in an understandable way, without legal jargon
• develop positive relationships with Co-op colleagues, working together to provide the best possible client journey
• perform to agreed targets to deliver outstanding client outcomes and commercial success
• occasionally travel for face to face client or company meetings

This role would suit people who have

• previous experience of B2B or B2C consultative sales and supporting customers to make decisions
• a full UK driving licence and access to your own vehicle
• confidence, empathy and understanding when speaking with potential clients
• active listening skills with the ability to adapt your communication style and engage a diverse range of clients through telephone, video, and face to face discussions
• the ability to consult and influence while showing enthusiasm for our products and services
• advanced level of literacy and numeracy
• the ability to achieve key targets
• good general IT skills, with the ability to quickly learn and adapt to new systems

Why Co-op?
At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• competitive salary
• coaching, training, and support to help you develop
• pension with up to 10% employer contributions
• monthly incentive scheme
• 28 days holiday plus bank holidays (rising to 32 in line with service)
• 30% discount on Co-op own brand Food products and 10% discount on other products and services
• free support for your physical, financial, and mental wellbeing
• Wagestream - a money management app that gives you access to a percentage of your wage as you earn it

Building an inclusive work environment
We're actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process
If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check. Please note Co-op does not offer visa sponsorship for this role.
As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.

Skills Required