Job Description

Job Title: Legal Services Manager

Location: UK Flexible, with some travel around the UK (approximately 1 - 2 times per quarter)

Salary 35,000 - 37,500 per annum

Hours: 35 per week

Contract: 12 Month Fixed Term Contract

Your legal expertise can change lives. Join us as a specialist immigration legal advisor and help shape the future of Refugee Support at the British Red Cross

As a specialist immigration legal expert

accredited at level 2 or 3 Immigration Advice Authority (IAA) (or equivalent

), you'll play a pivotal role in ensuring the British Red Cross' Refugee Support services are underpinned by high-quality legal advice and guidance. You'll empower operational teams with the tools and knowledge they need to deliver safe, effective support to displaced people in a rapidly evolving landscape.



Working closely with various stakeholders, you'll help strengthen and develop our Level 1 IAA-accredited advice work, offering second-tier advice and legal expertise within your competence to frontline teams. You'll also serve as a key operational focal point within Migration and Displacement, responding to external policy and legislative changes from a service delivery perspective and developing user-centred guidance, training and support to upskill and support operational teams. This role sits within the UK Development Hub, with a dotted line into our Legal team--bridging legal insight with humanitarian impact.

A Day in the Life of a Legal Services Manager will involve

Strengthen Legal Advice Services

by leading the development and delivery of high-quality Level 1 IAA-accredited immigration advice across Refugee Support, supporting advisors and managers nationwide.

Provide Expert Guidance

, acting as a key escalation point for complex or high-risk cases, offering second-tier legal advice within competence and ensuring teams are equipped to respond to legal and policy changes.

Ensure Quality and Compliance

by collaborating on frameworks for supervision, auditing, and quality assurance, while maintaining IAA registration and preparing for audits to uphold compliance with the Code of Standards.

Develop Legal Capacity

, exploring opportunities to expand Level 2 IAA provision, supporting teams to grow their legal advice capabilities within the British Red Cross' humanitarian framework.

Developing Operation Briefings and Guidance

for frontline staff and volunteers in response to changing policy and legislation.

Collaborate Across Teams

working closely with the Casework Practice Development Manager, Legal Team, and International Law and Policy Team to align legal services with best practice and humanitarian principles.

Contribute to Team Culture

by Engaging actively in team meetings, support colleagues in the UK Development Hub, and embody the British Red Cross values--ensuring inclusive, compassionate, and courageous service delivery.

To be a successful Legal Services Manager you'll need

Accredited to Level 2 IAA (or equivalent)

with expert knowledge of immigration law, asylum advice, and IAA standards and processes.

Proven experience in capacity building

, with the ability to develop and deliver training, support advice services across diverse teams and develop user-centred guidance

Strong collaboration skills

, able to bring stakeholders together and navigate complex issues using inclusive and solution-focused approaches.

Excellent communication and leadership

, with the ability to engage senior leaders, facilitate conversations, and deliver clear guidance to varied audiences.

Deep understanding of migration and displacement issues in the UK

, including the legal and policy landscape affecting service users.

Adaptability and digital confidence

, with experience managing competing priorities in fast-changing environments and using Microsoft and other digital tools effectively.

A full Job description and Person Specification which includes a list of the essential criteria for the role are available for download.

Closing date for applications is

11th September 2025.

Please note that early application is encouraged, as we'll be reviewing applications throughout the advertising period and reserve the right to close the advert in advance of the advertised closing date.

In return for your commitment and expertise, you'll get:

Holidays:

36 days annual leave (including bank holidays) + option to buy 5 extra days.

Pension scheme:

Up to 6% contributory pension.

Flexible working:

We do our best to accommodate your preferred work style.

Learning & Development:

Wide range of career opportunities + comprehensive learning.

Discounts:

Access to Blue Light Discount Card and employee benefits platform.

Wellbeing Support:

Access to mental health and wellbeing assistance.

Team Working:

Support our mission in a collaborative team.

Cycle2Work:

Lease a bicycle through the scheme

.

Season ticket loan:

Interest-free loan for commuting expenses.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Young Staff Network.

Together, we are the world's emergency responders