Job Description

Overview:
Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.
Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.
An exciting opportunity has arisen in our Legal Services team as our Legal Support Officer to assist legal colleagues to meet internal and external requirements, which involves triaging requests and notifications that come into the team, keeping team databases up to date, managing shared inboxes, and collating data for reports.
You will be engaged with a variety of subject areas and have opportunity to develop your skills.
This is an excellent opportunity for someone who has experience in a similar field looking to take the next step in their career.
Where: Remote / Regional local hub
Hours: Full time, 37.5hrs per week
Salary: 27,132.98 - 28,692.82 Dependent on experience (Based on full time hours, pro rata for part time) Responsibilities:
About the role:

• Monitoring multiple shared mailboxes and responding to/disseminating emails as required
• Triage of incident notifications received by our case management system, CRiiS
• Working with legal services colleagues to create standard responses to frequently asked questions and responding as required
• Responding to requests for copies of centrally held documents (e.g., contracts, financial information, historic policies etc.)
• Maintaining central databases and incident logs relating to contracts, Data Protection Impact Assessments, Information Sharing Agreements, Feedback, and Complementary Therapies
• Collating data for reporting on topics including feedback, eLearning completion rates, and contract renewals/terminations

About you:

• Experience in writing formal letters and reports
• Proficiency in using our case management system CRiiS
• Knowledge of general legal practices
• Excellent written and verbal communication skills
• Excellent stakeholder management skills
• Ability to manage work to meet deadlines

What we will give to you:

• 25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days"
• Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme
• Contributory pension scheme
• Several benefits incl. discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team
• Training, career development & progression opportunities
• Generous Refer-a-Friend Scheme

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.
If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here
Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.
Direct applications only -- we will not be engaging agencies for this vacancy.
We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time): CGL points 22 to 24 (27,132.98 - 28,692.82) ILW / OLW /Fringe: N/A - Outside London Weighting Area Closing Date: 19/9/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details:: Steve Bolland | Steve.Bolland@cgl.org.uk :

Skills Required