Job Description

Harris Fowler is a specialist Personal Injury and Clinical Negligence law firm, where our IT department plays a vital role in supporting our people and delivering an efficient, high-quality service to our clients.

We are looking for a Legal Systems & IT Support Analyst. This is a varied, hands-on role combining legal systems development, case management configuration, and wider IT support. The successful candidate will work closely with colleagues across the firm to support day-to-day operations, develop and improve workflows and forms, and help ensure our systems are reliable, efficient, and fit for purpose.

While experience of Visualfiles would be beneficial, we welcome applications from candidates with experience of other case management or business systems, who are keen to learn and develop within our environment.

Develop, maintain, and support workflows, scripts, screens, forms, and documents within the firm's case management and legal systems Carry out workflow scripting, screen maintenance, and form creation and maintenance Create, maintain, and update documents and templates used across the business Produce and maintain clear workflow and system documentation Assist with database-related tasks, including data maintenance and basic querying Support system upgrades, enhancements, testing, and change implementation Provide day-to-day IT support to staff, including troubleshooting issues with systems, applications, and hardware Respond to support queries in person, by phone, and via email, resolving issues efficiently and professionally

Essential Skills & Experience

Development experience using Visual Basic (VB) or similar Experience with workflow scripting and automation within a case management or business system Experience of screen, document, and form creation and maintenance Understanding of database management principles Ability to create and maintain workflow and technical documentation Comfortable working in a role that combines system development and general IT support Strong problem-solving skills and attention to detail Good communication skills, with the ability to explain technical issues

Desirable Skills & Experience

Knowledge of HTML (particularly in relation to forms and Form EVO) SQL experience or familiarity Experience working with Visualfiles or another legal / case management system Experience within a legal or professional services environment

Why Join Us?

At Harris Fowler, you will have the opportunity to work in a collaborative and supportive environment where your ideas are valued, and your expertise directly contributes to our success. We invest in our people and our systems, ensuring you have the tools, training, and support you need to excel.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organisation.

This position can be fully remote or hybrid (office located in Taunton).

Job Type: Full-time

Benefits:

Company events Company pension Flexitime Health & wellbeing programme Referral programme Sick pay Work from home
Work Location: Hybrid remote in Taunton TA1 1RZ