Job Description

We're Avvoka



Join us in building the next generation of legal drafting technology.

We help teams move faster through complex contracts using automation, collaboration and AI -- with lawyers firmly in control. We're one of the hottest scale-ups in our discipline, with both our headcount and revenue increasing by 70% year on year.



We're trusted by leading law firms, banks and enterprises, we've grown rapidly through product strength and word of mouth. Now, we're scaling from a product-led company into a global brand.



You'll help shape the design, storytelling and experiences that define the next era of legal technology.



Why Join Us



If you currently sit inside a law firm or legal team driving legal transformation, this role gives you the chance to do that work full-time, with far greater leverage.



You'll move from influencing tooling and processes internally to owning how a best-in-class legal platform is rolled out across major firms and enterprises globally. You'll shape how legal technology is implemented, adopted and scaled -- not just for one organisation, but across many.



You'll work alongside smart, commercially minded lawyers, engineers and customer leaders who care deeply about quality, usability and real-world impact. If you enjoy ownership, pace and seeing your work land in live legal environments, you'll feel at home here.



The Role



We're looking for an Implementation Lead to act as a player-manager, owning how Avvoka is delivered to large corporates and top-tier law firms.



This role is particularly well-suited to someone from a Legal Operations, Legal Innovation, Practice Technology, or Product role within a law firm, who understands how legal teams buy, adopt and operationalise technology.



You'll lead a team of Implementation CSMs responsible for configuring Avvoka, integrating it into customer systems, and guiding firms through change -- from initial scoping through to live usage. You'll ensure customers achieve rapid time-to-value, adopt best practices early, and are set up for long-term success.

Crucially, you'll define how implementation is done at Avvoka:

balancing legal complexity, stakeholder management, technical constraints and scalability.



Role Details



Department: Customer Success Track: Manager Reports to: Head of Customer Success Direct Reports: 5 Implementation CSMs Location: Remote-first with 2-3 days a week in person (WeWork Waterloo, London) Working Hours: Generally 9:00-17:30 GMT, with 1 hour's lunch break Compensation: Competitive, based on experience Start Date: Flexible - we'd love you to join soon

What You'll Do



1. Lead & grow the implementation team



Mentor and coach a high-performing team of implementation CSMs. Run regular 1:1s, performance plans and clear development paths. Create hiring and onboarding playbooks so the team scales reliably.

2. Own end-to-end client implementations



Run discovery, scoping, configuration and handover for strategic customers, especially in their first 100 days using the platform. Deliver integrations (APIs, SSO, data migrations) and custom automation when required. Ensure project plans, milestones and stakeholder comms are crystal clear and delivered on time to a high standard.

3. Build repeatable playbooks, processes & automation



Create standardised implementation templates, checklists and automation to reduce manual effort. Implement SLAs, project KPIs (OKRs) and a playbook for common implementation patterns. Continuously measure and reduce time-to-value for new customers.

4. Partner across Product, CS & Sales



Feed customer requirements back to Product - help prioritise product improvements that reduce implementation effort. Work with Sales to produce accurate scoping and handover artefacts, especially in the transition from PoC to rollout. Collaborate with your Customer Success colleagues who look after value realisation to ensure adoption milestones and ROI are met post-go-live.

What Success Looks Like



To ensure your application has the best opportunity of success, your CV could cover the below measures of success with quantifiable results (e.g. percentages, growth, reductions, impact)



Reduced average time-to-production for implementations from X weeks ? Y weeks (e.g., 40% reduction). Increased customer onboarding completion rate (or first-month active usage) by X% and maintained NPS/CSAT ? target. Built or scaled a team from N ? M staff, with documented playbooks.

What You'll Bring

You'll likely have experience in one or more of the following:

Legal Operations, Legal Innovation, Practice Technology or Product roles within a law firm or in-house legal team Product or delivery roles supporting legal workflows, CLMs or document automation tools Senior Customer Success or Implementation roles in legal tech or enterprise SaaS

You'll bring:

Strong stakeholder management skills -- comfortable working with partners, heads of legal ops, innovation leads and IT. The ability to translate legal processes into structured delivery plans. Technical confidence (APIs, SSO, integrations) -- not as an engineer, but as a highly competent operator. A structured, execution-focused mindset with good commercial judgment.

Bonus points if:

You've worked directly at a large law firm. You've been involved in selecting, rolling out or optimising legal technology. You have legal training or hands-on exposure to contract workflows.

Core attributes we value across all roles:

Adaptability in dynamically evolving settings A proactive, solution-focused mindset with ownership A collaborative spirit, supporting and mentoring others

If you're excited about this role but your experience doesn't align perfectly with every qualification, we encourage you to apply anyway -- you might be just the candidate we're looking for.



Our Hiring Process

1. CV Review:

Our People team reviews all applications carefully.

2. Screening Call (15m):

A quick virtual chat with our People team to learn more about you and answer any initial questions.

3. Stage 1 - Assessment Interview (30-45m):

A virtual assessment interview with the Hiring Manager focused on your experience and approach.

4. Stage 2 - Senior Interview (for senior roles):

An additional conversation with members of the leadership team.

5. Stage 3 - Automation exercise:

A chance for you to test and use the solution you'd be helping clients love. A chance for us to assess how you reason through problems and solve them creatively.

6. Meet the senior team:

Where possible, we'll invite shortlisted candidates to visit our WeWork Waterloo office to meet the wider team, including some of our SLT.



We aim to make an offer to the successful candidate within a month of application, but this will vary by role and seniority.



Benefits



Enrolment in our Customer Success bonus scheme; assuming key KPIs are met Remote First working - Choose your days in office based on operational requirements (though we ask that you spend at least one day a week with our team to foster relationships) Private health insurance through VitalityHealth (post-probation), including discounted gym memberships Access to WeWork amenities (coffee, community events, modern workspaces) Summer Fridays - finish early every other Friday in July and August Monthly socials and quarterly team events Annual learning and development budget Home office IT allowance 25 days' annual leave plus public holidays Company pension scheme Right to request flexible working arrangements A collaborative, transparent company culture with real opportunities for growth

Equal Opportunities



We are an equal opportunity employer that celebrates diversity and inclusion. We welcome applications from individuals of all backgrounds, identities, and experiences - including those from underrepresented groups - and are happy to provide reasonable adjustments for candidates with disabilities during the recruitment process.