Job Description

We have an exciting new opportunity for a Legal Technology Solutions Analyst to join the A&O Shearman Belfast office. This role will involve providing technical support to A&O Shearman lawyers and our clients and advising them on which technologies and solutions may fit their requirements, and helping to design, configure and deliver technical project solutions.

What you will do

Provide legal tech support desk support, via telephone, email, webchat and ticketing systems, to internal lawyers and clients within agreed SLAs Advise internal lawyers and clients on how to best use and configure systems to help meet their needs Undertake system maintenance tasks and admin required to ensure effective of the systems Collaborate with other subject matter experts, technology suppliers and other departments to troubleshoot issues and provide technical guidance Provide regular updates on the progress of work to Team Leads, clients and senior management Assist Team Leads to produce and maintain various product and client reports Assist in the creation and upkeep of internal know-how Undertake any other responsibilities which come up as part of their role, supporting other departments and project teams as necessary

Contract Lifecycle, Document Automation Services & Deal Management Services

Contribute to pre-project evaluations and provide document automation effort estimations for document automation projects Plan, design, build and test automated documents and workflows Test author output and undertake quality assurance activities, following best practice governance Deliver demonstrations and provide training and technical support to lawyers and clients Contribute to pre-project evaluations and provide technical build effort estimations Create, support and maintain deal management and collaboration solutions, including configuring online data structures and data visualisations Undertake solution quality assurance activities, following best practice governance Deliver demonstrations and provide training and technical support to lawyers and clients

What you will have

A minimum of 1+ years' experience in a support position or experience in a legal professional or professional services role Aptitude and willingness to learn new technology quickly and develop new skills An interest in advanced and emerging technologies

You will stand out if you bring

Proven experience in legal technology support Experience using document automation technology (e.g. Avvoka, Contract Express), deal/transaction management tools (eg HighQ Collaborate, Legatics) and/or data extraction tools (eg Kira) Bachelor's degree in a relevant subject area, eg STEM or Law Experience of being involved in or managing projects Good knowledge of MS Office suite Experience of mark-up languages and basic web application knowledge Experience of identifying and managing risks

What we can offer you

At A&O Shearman, we recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, mental health resources and free apps, health and wellbeing services including GP service, emergency back-up care support, parental and special leave, online discounts and lifestyle management services.

Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required.



We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.



We recognise the value of flexible working and embrace hybrid working, allowing our people to work from home up to 40% of their working time. We do however remain committed to working together in person for the remaining 60% of time so that we can learn, grow and succeed together.