Job Description

Job Ref:

INT23784

Branch:

Mercure Maidstone Great Danes

Location:

Mercure Maidstone Great Danes, Nr Maidstone

Salary/Benefits:

12.21 per hour

Contract type:

Permanent

Hours:

Part Time

Shift pattern:

Weekend availability is essential

Hours per week:

16

Posted date:

28/08/2025

Closing date:

30/09/2025

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include


Industry leading training and leadership development opportunities Hotel discounts portfolio wide - Staff rates and up to 50% discount on food beverage and spa Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing. 24/7 access to our employee assistance programme Uncapped incentives to reward you for your contributions Access to hotel gym facailities

A day in the life of...

As a Hotel Leisure Club Attendant you'll be responsible for ensuring that guests have a comfortable and enjoyable experience at the hotel's leisure facilities. You'll be knowledgeable about the different services and amenities offered and be able to provide assistance and guidance to guests as needed. Each day you can be tasked with setting up equipment, monitoring guest usage, and performing basic maintenance tasks. Excellent customer service skills are essential, as you'll provide a welcoming and friendly environment for guests.



This role is unlike any other in our hotel and you'll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

What do we need from you?

Customer Service Skills: You need to have excellent customer service to interact with guests frequently and provide assistance, guidance, and ensure that guests have a comfortable and enjoyable experience. Attention to Detail: You'll need to be detail-oriented and capable of ensuring that the leisure club facilities are clean, safe, and well-maintained at all times. Whilst able to identify and address any issues that arise promptly. Communication Skills: You'll need excellent communication skills, to interact with guests, colleagues, and management on a regular basis and clearly to ensure that guests' needs and requests are met promptly and efficiently. You'll be able to work well in a team and collaborate with other hotel staff to ensure a seamless guest experience.

Please note that applicants must be able to swim for this role.

Please note that you will be requested to provide a Disclosure Check during the onboarding process for this role



Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'

So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.

Set amongst 26 acres of beautifully landscaped private gardens, the Mercure Maidstone Great Danes Hotel is the ideal location for a relaxing stay. Guests can enjoy a visit to the historic Leeds Castle, which is located just a stone throw from the hotel, and return to indulge in a meal of internationally inspired cuisine in The Arts Brasserie. Those looking to unwind can find solace in the Feel Good Health Club.



This hotel boasts some of the finest conference facilities in the area and is ideal for a short break, located in extensive grounds next to Leeds Castle. Further to this, Bluewater, one of Europe's largest shopping centres, is just over 20 miles away. The Channel ports and Eurotunnel are less than an hour away from the hotel, making an onward journey simple. Guests looking to remain close can enjoy a stroll in the hotel's extensive landscaped gardens before returning to the peaceful calm of the hotel.



The hotel is just five miles from Maidstone East railway station. Bluewater shopping centre is 23.5 miles away. The historic Leeds Castle is just next door. Ashford Eurostar terminal is 17 miles away and London is an hour by train.