Job Description

An exciting opportunity has arisen for a Receptionist in our Leisure Club. This is busy and rewarding role and Reception will be the first point of contact for all hotel residents and club members. You will be committed to enhancing guest experience, and will be confident and passionate about promoting facilities and services throughout the resort.

Roles and Responsibilities

To create a warm and friendly welcome for all members and guests To undertake general reception duties, dealing with customer feedback, Ensuring phones are answered in a timely and friendly manner Perform required administrative duties To ensure high standards of professionalism and customer service are maintained at all times To work well with team members and other departments within the resort To act as an 'information hub' for members and guests To communicate effectively and efficiently between members and management, relaying issues and information to both. Keep reception area clean and tidy. Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times. Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures. Be aware of and follow all Health and Safety procedures all times Receive customer complaints and feedback and direct them to appropriate offices for resolution.

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

Key Skills

Excellent face to face customer service skills and excellent telephone manner Can work under pressure in a fast-paced environment Good team player with excellent communication and interpersonal skills Self-motivated and organised IT Skills such as word, email and databases

All staff Key Performance Measures

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.

To focus on the guest experience at all times and continually strive to delight time after time To see each guest as part of a long-term relationship not a onetime event To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence. To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with To encourage our team to contribute to excellent working conditions for all To gain a reputation for delivering financial performance and being consumed and enthralled about business.

Benefits

LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:

Discounts across the resort, including family and friends Free onsite parking Progression and career development opportunities. Pension Scheme Free staff meals Free gym membership Access to wellness programmes Share of Resort's service charges on monthly basis Extra days holiday after 2 years

Job Types: Full-time, Permanent 40 hours


Pay: 11.69 with the opportunity of commission


Benefits:

Company pension Discounted or free food Employee discount Gym membership On-site parking

About The Role

An exciting opportunity has arisen for a Receptionist in our Leisure Club. This is busy and rewarding role and Reception will be the first point of contact for all hotel residents and club members. You will be committed to enhancing guest experience, and will be confident and passionate about promoting facilities and services throughout the resort.

Roles and Responsibilities

To create a warm and friendly welcome for all members and guests To undertake general reception duties, dealing with customer feedback, Ensuring phones are answered in a timely and friendly manner Perform required administrative duties To ensure high standards of professionalism and customer service are maintained at all times To work well with team members and other departments within the resort To act as an 'information hub' for members and guests To communicate effectively and efficiently between members and management, relaying issues and information to both. Keep reception area clean and tidy. Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times. Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures. Be aware of and follow all Health and Safety procedures all times Receive customer complaints and feedback and direct them to appropriate offices for resolution.

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

Key Skills

Excellent face to face customer service skills and excellent telephone manner Can work under pressure in a fast-paced environment Good team player with excellent communication and interpersonal skills Self-motivated and organised IT Skills such as word, email and databases

All staff Key Performance Measures

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.

To focus on the guest experience at all times and continually strive to delight time after time To see each guest as part of a long-term relationship not a onetime event To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence. To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with To encourage our team to contribute to excellent working conditions for all To gain a reputation for delivering financial performance and being consumed and enthralled about business.

Benefits

LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:

Discounts across the resort, including family and friends Free onsite parking Progression and career development opportunities. Pension Scheme Free staff meals Free gym membership Access to wellness programmes Share of Resort's service charges on monthly basis Extra days holiday after 2 years

Job Types: Full-time, Permanent 40 hours


Pay: 11.69 with the opportunity of commission


Benefits:

Company pension Discounted or free food Employee discount Gym membership On-site parking

Required Criteria

Skills Needed

About The Company

About Us

Langstone Quays Resor

t sits on the beautiful and historic Chichester harbour, on the northern tip of Hayling Island in the heart of the

Hampshire coastline.

Langstone Quays has been lovingly and thoughtfully refurbished, creating a unique blend of amazing experiences throughout across unrivalled hotel, restaurant, leisure, meeting and event spaces

Lion Quays Resort

sits on the beautiful and historic Oswestry waterways, on the banks of the Llangollen Canal in the heart of the

Shropshire countryside.

Lion Quays has been lovingly and painstakingly built from the ground up, creating a unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.

Ufford Park Resort

is nestled in the beautiful and historic parkland, on the heritage

Suffolk Coast

Ufford Park boasts elegant and modern accommodation, an award winning golf course, Suffolk's only two-tiered driving range and new spa and club A unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.

Company Culture

Why LQ Resorts ?

Our Company

LQ is a family run, collection of quality destination led Hotel Resorts.


Its family ethos, values and vision are well known to those who choose to spend their quality time with us.


LQ Resorts work incredibly hard to put the guest experience at the heart of all it does and to develop long term relationships with our guests and never seeing them as a one- time event.


A passion for hospitality is supported by the obsession with developing the very best services and facilities for our guests, delivered by an enthusiastic, enthralled team within an open, honest and supportive culture, working together to create excellence.

Our Values

To see each guest as part of a long-term relationship, not just a onetime event To focus on the guest experience at all times and continually strive to delight time after time To create a team that is enthusiastic, consistent and committed in a workplace that encourages an open, honest supportive culture, by working together to create excellence. To create an organise with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with. To encourage our team to contribute to excellent working conditions

Our Employees

Are a vital part of LQ Resorts .


Supporting our team's physical and mental health Providing free gym membership Delivering employee recognition programmes to reward hard work and effort. Creating an environment that supports the development of skills, knowledge, qualifications and career progression Discounts across all Resorts, to encourage leisure time

Company Benefits

At LQ Resorts,

we don't just create vacations--we craft experiences that guests remember for a lifetime. And we want you on our team to help us make every moment count. Are you ready to turn every workday into a journey of discovery and delight? Join us at LQ Resorts, where your career is a getaway.


Vacation, Paid time off, Retirement plan and/or pension, Flexible schedule, Employee development programs, Employee discounts, Gym membership or wellness programs, Free parking, Competitive salary, Preferential room rates, Discount on meals purchased , Long service recognition, Free meals during shifts, Free parking or Discounted parking

Salary

11.69 per hour