Job Description

You demonstrate through your behaviour and attitude that as part of the team you have ownership of and understand the company vision, missions and values. Complete the tasks to ensure the standards of the facility meet company expectations Where applicable, to take responsibility for the leadership, management and development of a specific service area, e.g. swimming, health and safety, cleaning, carbon reduction etc Ensure opening up and closing down procedures are completed to company standards Implementation and development of the Everyone Active Swim Lesson brand as outlined in the Everyone Active Swim Lesson Manual To maximise commercial return of the Everyone Active Swim Lesson Scheme Establish efficient administration procedures to meet the Everyone Active Swim Lesson Business Objectives The efficient programming of water space Teach swimming lessons where needed Increase participation through Sales and Retention To develop and maintain a quality swimming development scheme Support the NPLQ training on site and complete regular training sessions covering the company standards Improve the standards of the facility Comply with all financial processes throughout the shift Support with technical and security cover outside normal working hours and be a designated key holder Support the centre's work towards Quest, IiP, ISO 14001, 18001/45001 and other awardso
A safe, secure, clean, well maintained facilities that are accessible and inclusive for all.

Start shifts on time Wear uniform as per the company standard Take appropriate action when identifying faults and hazards following all H&S Procedures Achieve standards described in operations manuals Ensure daily operational checklists are completed Ensure cleaning tasks are completed as per the schedule and signed off Ensure all colleagues are performing their tasks in line with their job description and the company's values and ensure there are adequate colleagues on duty Ensure equipment setups are completed safely, to the required standard and on time. Enforce Normal Operating Procedures at all times Ensure Swimming Teacher must ensure all equipment used is returned and stored appropriately Plan on a daily basis the tasks of each shift Ensure all energy reduction actions are undertaken on a daily basis throughout your shift To follow Emergency Action Plan procedures at siteo
Offer a warm and friendly welcome every time.
Deliver a customer experience that generates customer compliments.
Listen, value and respond to all comments made by customers.

Ensure colleagues achieve customer care standards Deliver a customer experience that generates customer compliments Have knowledge of facility programme Review customer feedback and enquiries via Single Customer Review (SCV) and ensure they are responded to within company standards Respond to comments in a positive manner and put systems in place to prevent reoccurrence, record all comments and actions per company standard Support other departments within the centre as neededo
Promote 30 minutes of activity 5 times per week by providing a wide range of quality activities.

Promote the concept of 30 minutes of activity 5 times a week. Delivering inclusive activities to a high standard supporting the community Ensure Swimming Teachers have a lesson plan that supports the lesson Ensure Swimming Teachers ensure sessions start with a warm up / introductory activity Ensure Swimming Teachers sessions include a main theme including stroke and skill activities. Ensure Swimming Teachers sessions conclude with a contrasting activity Ensure Swimming Teachers deliver the content and structure is relevant to the students Ensure Swimming Teachers use appropriate and progressive practices Ensure the delivery of inclusive lessons to a high standard supporting the community o
Provide dedicated, qualified, well trained colleagues to support customers and make their visits enjoyable.

Complete online induction and any other online training required for your role Coach and develop colleagues to facilitate their promotion Complete mentoring and review sessions as required Undertake and have a regular review with your line manager Manage performance and where necessary discipline colleagues A thorough recruitment and selection process to identify the right individual for the team is completed Regular training sessions (including Continuous Professional Development; CPD) and meeting are arranged Attend meetings as required Undertake training as required Assists the head of departments with the recruitment of colleagues Support with Duty Manager shift cover and complete any relevant training Eg NPLQ, First Aid, Pool Plant
Other

Expected to operate with a significant degree of flexibility and will be required to manage and prioritise work commitments Any other reasonable request by the companyo
Job Type: Full-time

Pay: 28,178.00 per year

Benefits:

Company events Company pension Cycle to work scheme Discounted or free food Employee discount Gym membership Health & wellbeing programme On-site parking Sick pay Store discount
Work Location: In person