Job Description

Job Summary

Part-time, Temporary contract (June 7th - 21st 2025)

Leith Theatre, Edinburgh, EH6 4AE

Leith Theatre has an exciting opportunity to join their Front of House team on a temporary basis in June 2025 for the run of Restless Natives the Musical in Edinburgh.

We are looking for a team of proactive, approachable, and customer-oriented Front of House staff to support the public face of the theatre, welcoming our audience and delivering brilliant customer service whilst ensuring health and safety measures are upheld.

Front of House Staff play a key role in creating a welcoming and safe environment for our patrons. This role is ideal for individuals with strong interpersonal skills and a passion for the performing arts.

Front of House Staff will work across teams as both Ushers and Box Office Assistants, with occasional Merchandise Salespeople required.

Key Responsibilities

Be a welcoming face of Leith Theatre. Greet guests and provide excellent customer service before, during, and after performances

Scan tickets and assist patrons with seating

Ensure health and safety measures are adhered to and followed

Monitor audience behaviour and ensure house policies are followed

Assist in evacuations or emergencies following safety protocols

Help maintain cleanliness and order within the auditorium and lobby areas

Support accessibility needs of patrons as required

Provide up to date information about show schedules, facilities, and theatre policies

Serve patrons politely and efficiently, delivering a high standard of customer service.

Answer phone, email, and in-person inquiries regarding ticket availability, pricing, and seating

Process cash, credit card, and online payments accurately using the box office system

Assist with ticket exchanges, refunds, and group bookings as per theatre policy

Maintain the confidentiality and security of customer information and financial data

Balance daily sales and prepare cash reports at the end of shifts

Refer comments and complaints to the Box Office Manager, logging any feedback where necessary

Personal Specification

Previous experience working Front of House or in a customer-facing role essential

Excellent communication and customer-service skills

Proactive, attentive with the ability to work well in a team and react quickly in emergencies

Experience of cash handling

Ability to multi-task and prioritise

Accuracy, attention to detail and high levels of organisation

Positive attitude, professional and courteous

Recruitment Information and Terms

Salary: 13 per hour.

Hours: Part-time, 4-hour shifts. Temporary for the run of Restless Natives The Musical at Leith Theatre. The ideal candidate would be available across all performance dates.

Weekend and evening working required.

Job Types: Part-time, Temporary
Contract length: 3 weeks

Pay: 13.00 per hour

Expected hours: No less than 4 per week

Schedule:

Every weekend Monday to Friday Weekend availability
Work Location: In person

Application deadline: 23/05/2025
Expected start date: 07/06/2025