Job Description

Lettings & Administration Specialist

Full Time Salary

26,350

Employment Type

Part time

Hours Per Week

17.5

Region

Greater Manchester

Location

2 Renaissance Court, Didsbury, M21 7QY

Contract Type

Fixed Term Contract

Contract Duration

6 months

Job Type

Neighbourhood Management

Closing Date

14/09/2025

Ref No

2563

What you can expect from us

We offer a competitive salary of 13,175 per annum (equivalent to 26,350 FTC). 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to 150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. Onward Home has a number of colleagues forums to drive positive change and culture including our Colleague Forum, D&I and BAME Network.

About the role:

We are looking for a part time Lettings & Administration Specialist to join our Neighbourhoods team for 6 months. This role is home-based. There is no daily requirement to attend an office the flexibility to attend our Head Office in Didsbury as and when required for training, meetings and team office days. The role is for 17.5 hours over Monday, Tuesday, Thursday and Friday. The purpose of the role is to deal let our homes in the Greater Manchester area, using our lettings process and to support the Neighbourhoods team with administration. Interviews will be held week commencing 22nd of September.

Responsibilities include:

letting our homes, shortlisting applicants using local authority waiting lists, dealing with nominations from local councils, ensuring nomination targets are met and building strong relationships with local authority partners and choice based letting providers. Responding to lettings and housing options enquiries and providing housing advice to potential clients. Provide support to high need applicants, including making referrals where appropriate to initiatives such as Home + and flagging support needs.



Checking affordability assessments to confirm the property the customer has applied for is affordable for them and ensuring that they have provided correct documentation, including Right to Rent paperwork.



Ensuring that applicants are entitled to the correct property and that the information in their application is correct. Advertising properties correctly for local housing registers or systems such as Right Move. Ensuring accurate tenancy agreements and welcome packs are produced. Ensuring new and prospective customers receive an excellent customer service experience during the lettings process

General Administration

Perform general administrative duties to support the work of the Neighbourhoods team. Process Subject Access Requests when required. May be required to assist with office reception cover.

The successful candidate will have:

Experience of delivering customer service Experience of partnership working Experience of working as part of a team IT skills - Microsoft office to Intermediate level Experience of following set policies and processes

Essential:

Experience in working in Lettings, preferably within a housing association or Local Authority

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About Onward

Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region.



We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference.



In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.



We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.



If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on

HumanResourcesTeam@onward.co.uk

and a member of the HR Team will be in touch.

Please note that we reserve the right to close the vacancy early prior to the closing date.

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