Job Description

We have an exciting opportunity for a Lettings Administrator to join us on a part-time, permanent basis, helping provide vital support in the letting and management of our property services, achieving re-let times that are amongst the best in the housing sector.

Please note:

This role is for 17.5 hours per week, working Wednesday, Thursday and Friday.



We own 34,000 quality homes for social and affordable rent across the Midlands, and one of our keys to success is ensuring that these homes are lived in and loved for the maximum time possible. Your role as a Lettings Administrator will be to support the team by:



Responding to tenant queries via email, ensuring an excellent standard of customer service.



Creating pre-tenancy paperwork and processing tenancies, ensuring actions are logged on Northgate.



Taking calls or emails and logging Rightmove leads.



Raising purchase orders, processing invoices and liaising with tenants to resolve queries over the phone and email.



We're a Smart Working organisation which means you can enjoy some working from home as part of the role!



Our Ideal Candidate? We're looking for an individual with a positive and proactive approach, who isn't afraid of taking ownership and delivering tasks to the highest standards. You'll demonstrate the following skills and experience:



You'll have experience of interacting with a variety of customers over the phone and via email, focused on delivering a brilliant customer service at all times.



Administration based experience, with the ability to use a range of Microsoft packages and learn in-house systems.



Experience of working in a housing related setting.



Please upload a copy of a covering letter alongside your application for this role. Applications without a covering letter attached will not be considered.



Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.



Interested? Please scroll down below for a full Role Profile. Applying is easy - simply register on our candidate portal and submit a CV and a cover letter explaining how you'll make a success of the role.



We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.