Job Description

About us

Thomas H Wood is an independent estate and letting agency established in 1970 and our Cardiff offices are located in Whitchurch and Radyr. We always aim to provide excellent customer service when selling, letting and managing property.

Thomas H Wood are recruiting a Lettings Administrator on an immediate start basis.

The role offers a great deal of variety and will involve dealing with enquiries from tenants and landlords, handling instructions for repairs and maintenance and completing the relevant administration processes for rentals and inspections of property.

The ideal candidate will be confident with a passion for people and a 'can do' attitude. Working collaboratively within a team across 2 offices, you must be able to demonstrate excellent communication skills, with the ability to remain calm during busy periods. You will be well organised with a solution focused approach to all tasks. You will also have excellent writing skills and have a thorough knowledge of Microsoft Outlook and Word.

Previous Lettings experience would be an advantage and is preferred.

Key responsibilities

include but not limited to:

Listing properties Drafting tenancy/contract agreements and preparing move-in paperwork Processing appointments and feedback to landlords/tenants Dealing with incoming enquiries via email and telephone Dealing with property maintenance and liaising with contractors Arranging Occupational Contracts Dealing with the council/utility companies to discuss bills and charges Conducting tenant referencing Office reception duties including answering all incoming business telephone calls

Essential skills

for the role

Personable and passionate about delivering excellent customer service Able to use your own initiative and be proactive when managing your workload Highly organised with excellent attention to detail Computer literate - essential working knowledge of Microsoft Word and Outlook, desirable knowledge of Jupix Industry/Lettings Admin experience highly preferable.

Hours of work:

Monday - Friday 9am - 5:30pm and every other week Saturday 9am - 4pm, with a structured week day off lieu.
If you feel excited about our opportunity and enjoy working in a busy environment, we would like to hear from you. Please send your CV by email along with a covering letter outlining specifically your suitability for the role.

Thomas H Wood provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Types: Full-time, Permanent

Pay: 25,000.00-27,000.00 per year

Benefits:

Company pension Free parking On-site parking
Licence/Certification:

Driving License (preferred)
Work Location: In person