Job Description

Here at Fresh we are excited to be recruiting for a Lettings & Events Associate for The Gorge, our rental accommodation that offers a revolutionary approach to modern living that will empower you to embrace a life beyond the ordinary. Equipped with a gym, TV snug and cinema room, The Gorge provides a new way of city living and a friendly Residents' Team, ready to greet you with a warm welcome!


This exciting position offers full time hours (37.5 hours per week), working Monday to Friday between the hours of 9am to 8pm and Saturday 10am-4pm on a rota basis, where you'll be working in an exciting, collaborative, people-first environment. You act as the first point of contact for resident and prospective resident enquiries providing exceptional support and service to ensure that the property runs smoothly and the residents feel supported.


If you're looking for a fun and friendly place to work where we value our residents, and they value us right back, an environment where you'll receive excellent training and mentoring - keep on reading!


As with all the members of our accommodation teams, our Lettings & Events Associates are responsible for delivering a 5service to our customers. Key responsibilities of the role include:

Dealing with enquiries from current and prospective residents via social networks, media communications, email, telephone and in person. Organising events and open days for prospective and current residents. Covering the main reception during office hours, this will include sorting the mail. Be the face of Fresh for residents! Liaising with them on a regular basis making sure that residents feel supported and valued. Undertaking viewings with potential residents, providing them with the up-to-date information relevant to their query. Ensuring that the reception and management suite is clean and tidy and adheres to Health & Safety requirements. Receiving and processing payments, and monitoring / chasing rent arrears when necessary. Filing and maintaining customer data, ensuring the database is up to date and within GDPR regulations. Liaising with the maintenance and accommodation team to ensure any issues are logged and resolved promptly.

About you


We're looking for someone who is a people person and is passionate about offering a high level of customer service to everyone they meet with. You'll need have strong communications skills; this includes being able to communicate via social media platforms and be able to adapt your style depending on your audience. The working environment can be quick paced, so we're looking for someone who is able to stay calm under pressure and has the ability to successfully manage their own workload.

Benefits of working at Fresh?

We offer:


A dedicated Training team to assist you with development of your on-job training. A generous holiday entitlement of 25 days from day one to recharge and enjoy life beyond work. An in-house Learning & Development team to support you with personal and professional development including vocational qualifications. Health cash plan to contribute to everyday healthcare expenses. Access to 'Your Wellbeing' programme & OpenUp - a confidential wellbeing platform. Stay active and take advantage of our cycle to work scheme. Access to exclusive shopping discounts to help your money go further! Life Insurance for peace of mind.

About Fresh:

Fresh are a multi award-winning student accommodation provider with over 20,000 beds in our portfolio across the UK & Ireland. In addition to our student communities, we're also proud to offer vibrant co-living schemes designed for young professionals looking for a flexible, community-focused lifestyle.


We create great places to live, built on the simple principle that the people around you can make a huge difference to your way of life. If you're a people person who loves working collaboratively and is great at making things happen, then you'll fit right in!