Job Description

Job description:

We are seeking a proactive and dedicated Lettings Coordinator to join our dynamic team. The successful candidate will support the lettings team in managing a portfolio of high-end rental properties, ensuring seamless tenant experiences, and assisting with administrative and operational tasks. This role demands initiative, exceptional organisational skills, and the ability to thrive in a high-pressure, confidential environment while collaborating effectively within the team.

Role Responsibilities

Coordinating the onboarding of new landlords, including all required documentation and regulatory checks.

Manage the end-to-end tenancy progression process, including acquiring required information from tenants, Anti-Money Laundering and OFSI financial sanction checks, drafting agreements and being point of contact for both tenant and landlord.

Ensure the property is prepared, prior to the start of tenancy, including cleaning and inventories.

Oversee the tenant move-in process, ensuring all logistics are handled smoothly and professionally.

Address tenant and landlord queries promptly; ensuring repairs and maintenance issues are resolved in a timely manner.

Manage end-of-tenancy procedures, including the return of security deposits and preparing properties for new tenants.

Support with daily administrative tasks, including uploading new property links, videos, and images to the CRM and clients' portfolio.

Ensure all tenant and property information is accurately recorded and maintained within the company's IT Systems, including all safety regulations.

Key Skill Requirements

Maintain confidentiality and discretion when handling sensitive client and property information.

Foster a collaborative team spirit while working independently to meet deadlines in a fast-paced environment.

A minimum of 2 years' experience in property lettings.

A good understanding of the regulations relating to property lettings is essential.

Strong organisational and multitasking abilities.

Ability to work autonomously and problem-solve in a timely manner.

Excellent communication skills and the ability to build strong relationships with clients and colleagues.

Experience with CRM systems and property management software is an advantage.

High level of discretion and professionalism, particularly when working with exclusive clientele.

A team player who thrives in a high-pressure environment.

Benefits

Team performance-related bonus scheme

Opportunities for professional growth and development.

Supportive and collaborative team culture.

Job Type: Full-time

Pay: 32,000.00-37,000.00 per year

Benefits:

Company events Work from home
Work Location: Hybrid remote in London W1D 7DW