Job Description

About the Role

We are seeking an organised, proactive and commercially driven Lettings Coordinator to join our London team. This is a hybrid role combining coordination of external lettings agents with the opportunity to earn additional commission by handling local lettings directly from our London office.

Key Responsibilities

Lettings Coordination

- Act as the main liaison between our company and external lettings agents across multiple locations

- Ensure all vacant units are listed, marketed and let within agreed timescales

- Track the performance of external agents and hold them accountable for KPIs

- Oversee viewings, feedback, and offers to ensure smooth progression

- Monitor and update internal systems with live availability, marketing status, and letting performance

- Assist with tenant onboarding and ensure compliance documentation is completed correctly

Property Presentation & Marketing

- Ensure all properties are presented in the best possible format

- Coordinate photography, virtual tours, staging, and marketing updates

- Review and approve property listings, descriptions, and photos before they go live

- Monitor market comparables and advise on pricing strategies

Local Lettings (Commission-Earning)

- Handle local London-based lettings directly including:

- Taking enquiries

- Arranging and conducting viewings

- Negotiating offers

- Progressing tenancies to completion

- Earn additional commission on successful lets handled personally

Reporting & Tracking

- Provide weekly reports on lettings progress, void levels, marketing performance, and external agent activity

- Ensure accurate data is maintained across CRM and internal systems

Team Growth & Leadership (Progression Path)

- Support the development of an in-house lettings function

- Identify local market opportunities as our portfolio grows

- Assist in recruiting, training and leading a future team of local lettings agents

- Help shape our internal lettings processes and standards as the department expands

Skills & Experience Required

- Previous experience in lettings coordination, or lettings

- Strong organisational skills with the ability to manage multiple properties and agents at once

- Confident communicator able to hold external agents and partners accountable

- Knowledge of London lettings markets preferred

- Tech-savvy and comfortable using CRMs and digital tools

- Driven, proactive and motivated by targets and commission

What We Offer

- Competitive salary + commission for successful local lets

- Opportunity to shape and grow a new in-house lettings function

- Career progression into team leadership as the company expands

- A supportive, ambitious and fast-growing property business

Job Types: Full-time, Permanent

Work Location: Hybrid remote in London SE1 1GA