Job Description

Would you like to join us on a mission to tackle the housing crisis in the East of England? We're Flagship Homes, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you'll also enjoy fair pay and some pretty great perks.


We're all about our people and our customers. We live and breathe our values - Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely, and delivering top-notch customer service.


We are pleased to share an opportunity for someone to us as a Lettings Coordinator. This is a permanent job, working 37 hours per week, Monday to Friday. This is a Secondment opportunity until Auguust 2026, for internal applicants and a Fixed Term Contract Fixed Term Contract until that date, for external applicants.


This role is working from our Riduna Park office, in Melton, near Woodbridge. The role comes with Agile Working.


As a Lettings Coordinator, you will work as part of a team to ensure our tenants have an excellent experience when moving in and out of our homes, this will help our tenants to sustain their tenancies and minimise our void loss.


You'll work as the initial point of contact for queries via the telephone and email, answering all general enquiries and providing full administration support across the team. You will help customers to register for social housing, referring more complex enquiries to the specialist housing teams.


Providing support to the Housing Officers, creating tenancy agreements and assignment paperwork. Occasionally you'll assist with the shortlisting process for our homes, and may attend property viewings and take rent payments for new tenancies. Also supporting our customers with welfare and benefit advice and signposting them to external support agencies. Whilst completing reference requests and if necessary, completing property inspections.


Applications are welcomed for the role of Lettings Coordinator from those with previous experience in a customer focused environment preferably within a housing environment but this is not essential.


You'll have experience with administration and related activities. As well as the ability to work as part of a team but able to manage and prioritise your own workload. With a solution focused with a can-do approach and you'll need to have the ability to remain calm during difficult conversations.

In return for your hard work, we offer a competitive salary of 26,357.31 per annum and a benefits package that includes:

25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave. Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards. Death in Service Benefit. Company Sick Pay. An agile working environment to achieve a healthy work/life balance.

and that's not all! We're also proud to offer:

Opportunities for development (including apprenticeships, our Academy, and various training options). Health and well-being programs and initiatives. Empowerment (we give you the tools and systems to make the right decisions for resolving issues). A Leadership Team that inspires, develops, and supports you.

Please see the attached The Lettings Coordinator The Part I Play Statement, for responsibilities and requirements details. To apply please click "apply online" below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you're the right person for the job; please quote Reference Number 0598 and state that you are applying to be a Lettings Coordinator, in your statement. If you'd instead prefer to send us a 3 minute video supporting statement, please share the video's link in the supporting statement box. Please click here, to see the full list of benefits for this job.


If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email.

Please make sure to check your email and spam folders regularly for email correspondence.

Closing Date: 13.11.2025. Interview Date: 18.11.2025, in Melton, near Woodbridge.


Applications may be reviewed, and candidates invited to interview ahead of the close date.


We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful.


No Agencies please.


Lettings Coordinator - Reference Number 0598

About Us

Victory / Samphire/ Newtide Homes is part of Bromford Flagship. By joining us, you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship. Apply now to help create communities where people can put down roots, feel secure, and thrive.