Job Description

Chestertons Estate Agency

Lettings Manager

Location: Kentish Town

Contract -

12 Month FTC

Hours:

Monday - Friday 8:30am - 6pm

Salary:

DOE



We're looking for an experienced Lettings Manager to take charge of our Kentish Town office. This is a busy, fast-paced branch in a competitive patch, so we're after someone with strong leadership skills, a sharp commercial mindset, and solid lettings experience.



You'll be responsible for the overall performance of the branch; Managing the team, growing market share, maintaining high service standards, and making sure the business hits its targets.



The right person will already have a track record of running a successful lettings office and be confident dealing with landlords, tenants, and team members at all levels.



This is a great opportunity for someone who wants full responsibility for running a branch, shaping the local strategy, and leading a strong team in a highly active market.


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What you'll be responsible for:

Running the day-to-day operations of the lettings team in Kentish Town Coaching, motivating and supporting a team of negotiators to hit targets Setting clear individual and team objectives, and regularly reviewing performance Carrying out market appraisals and converting instructions Developing new business and identifying opportunities for growth in the local area Managing branch budgets and keeping a close eye on revenue and spend Handling escalated issues, client concerns, or complaints when needed Ensuring the team stays compliant with current lettings legislation and internal processes Producing accurate and timely reporting on branch performance for senior management Monitoring competitor activity and adjusting strategy where needed
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What we're looking for:

5-10 years of experience in lettings, including 3+ years in a team or branch management role A strong understanding of the London property market, ideally with local area knowledge Proven track record of hitting targets and growing market share Excellent leadership and people management skills -- confident leading by example High appraisal-to-instruction conversion rate Good commercial awareness, budgeting experience, and understanding of how to run a profitable office Up-to-date knowledge of lettings legislation and best practices * Organised, reliable, and confident making decisions independently