Job Description

About Sage Homes

Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them.



Since 2017 we have delivered around 17,000 new homes across affordable rent, shared ownership and social rent for individuals and families. In 2021 Sage Homes became the largest provider of new affordable housing in England,and we continue to deliver high quality affordable homes across the country.



We have invested more than 3 billion into high-quality affordable housing. Our entrepreneurial spirit combined with our technical expertise has got us to where we are today and will enable future sustainable growth.

About the role:

As a Lettings Officer at Sage Homes you will ensure new homes are ready for residents at the point of handover. This involves close coordination with Project Managers, local authority partners, and incoming residents.



We're looking for someone with strong organisational skills, the ability to assess applicant eligibility, and excellent communication to deliver a smooth move-in experience. Accurate record-keeping and a commitment to outstanding customer service are essential, as you'll be the first point of contact for our new residents and a key representative of Sage

This role will based out of our London Office in Covent Garden 3 days per week and 2 days remotely if required.

Duties and responsibilities include but not limited to:


Contribute to local lettings plans and coordinate with Project Managers to prepare for property handovers. Conduct pre-tenancy assessments to evaluate suitability and affordability, ensuring 100% accuracy. Let homes to council-nominated applicants, arrange viewings, and complete sign-ups to minimise void times. Guide residents through digital sign-up, explain tenancy rights/responsibilities, and demonstrate property features. Enter tenancy data into systems within 24 hours and maintain accurate records, including CORE data. Monitor voids, support digital service delivery, and ensure compliance with all policies and procedures.

About you

E

xperience in tenancy management, housing law, and lettings practices, including working with local authority nominations. Confident in using housing management systems, Microsoft Office, and managing digital documentation accurately. Able to multitask, prioritise effectively, and adapt in a fast-paced, changing environment. Strong communication skills and a commitment to delivering excellent service throughout the lettings process.




We are committed to ensuring you have the best career here at Sage. As well as regular support and guidance from your manager you can expect to receive a variety of learning and development opportunities to support you as you grow within our business. This includes internally and externally delivered development programmes and opportunities to study for professional accreditations and qualifications.

Culture and benefits:

At Sage Homes, we want to empower diverse, ambitious people to thrive. We are fast-paced and inclusive, and encourage our people to use their passion, curiosity and inventiveness to help us create safe places for our customers to flourish.



To make sure our colleagues feel welcome and cared for, we provide a suite of excellent benefits, including:


25 days holiday, and an additional day for every year's service (up to five years) Annual discretionary bonus scheme A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions Study support package, helping you achieve your personal and professional development ambitions Workplace Pension - matching personal contributions up to 5% Cycle to Work scheme, helping you save up to 40% on a new bike and accessories Electric car scheme, enabling you to rent a brand-new electric car at low-cost payments Wellbeing support through MyndUp Two days' paid volunteering leave a year, allowing you to support causes you care about Charity fundraising support, with match-funding up to 1,000 for good causes

We believe that investing in our people is key to our success. Our benefits are designed to support your well-being, professional growth, and work-life balance, ensuring you feel valued and empowered to make a difference every day.





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