Job Description

Job purpose

To lead the day-to-day running of the Letting Out service, ensuring high standards in housing management, tenancy sustainment, and landlord relationships. The postholder will manage the team to deliver safe, legally compliant homes while developing clearer systems, improving communication, and embedding good practice. This is a hands-on role that balances operational delivery with continuous service improvement, working closely with other projects across The Bond Board.

Key Objectives

Lead and manage the Letting Out team, supporting staff to deliver a high-quality, responsive service.

Develop and oversee systems and processes that improve the consistency, efficiency, and sustainability of the service.

Maintain and grow positive relationships with landlords and agents to increase access to safe, affordable PRS homes.

Work with the CEO and colleagues across the organisation to integrate Letting Out with other projects and strategic goals.

Promote a culture of continuous learning, service improvement, and accountability.

Main Tasks

Team Leadership

Provide regular 1:1 supervision, support, and development for team members.

Oversee team workload, performance, and targets.

Lead on recruitment and induction as needed.

Promote staff wellbeing and inclusion.

Service Delivery & Development

Ensure appropriate processes are in place for tenancy set-up, property standards, repairs, and contract management.

Embed systems for managing rent accounts (e.g. 1090) and clarify team roles in sustaining tenancies.

Work with outgoing staff on a smooth handover and capture learning.

Respond to service issues and develop improvement plans where required.

Landlord Relationships

Build and maintain relationships with landlords, letting agents, and housing providers.

Organise landlord forums, promote incentives, and respond to market challenges.

Handle escalated landlord issues and ensure consistency in communications.

Service Integration & Promotion

Act as the main link between Letting Out and other Bond Board services.

Represent, Letting Out at strategic forums and events.

Support marketing and communications, including social media content.

Deliver presentations or workshops to landlords and community groups

Build and maintain partnerships with key local authorities and other local support providers

General Duties

Ensure compliance with The Bond Board's policies including safeguarding, GDPR, health and safety, and equality and diversity.

Maintain accurate records and case notes.

Provide reports and updates to the CEO and Board as requested.

Attend management and team meetings.

Additional Duties

It is the nature of the work at the Bond Board that tasks and responsibilities are, in many circumstances, varied. All staff are therefore expected to work in a flexible way and when the occasion arises that tasks not covered in this job description have to be undertaken.

How to apply:

Please send your CV and a short covering statement (no more than two pages) explaining how your skills and experience match the role.

Further details about the role are available on our website at https://www.thebondboard.org.uk/get-involved/jobs/

Lettings Team Manager

Person Specification Lettings Team Manager

Application information and guidance

Organisation Chart Oct 2025

The Bond Board's approach to recruitment is to ensure that the process is fair, transparent, consistent and accessible. For this reason, only applications received on The Bond Board's application form will be considered, as we anonymise applications forms by removing all personnel and monitoring information before short-listing takes place.

If you have not heard from us within 4 weeks of the closing date, please assume that on this occasion your application has been unsuccessful.

Please note that this position requires an enhanced DBS check.

The Bond Board is an Equal Opportunities employer and we welcome applications from the whole community.

Registered Charity Number: 1040176

Closing date:

Tuesday 4th November at 10am
Interviews will be held shortly after the closing date.

Job Types: Full-time, Permanent

Pay: 36,406.84-38,537.00 per year

Benefits:

Flexitime Free parking On-site parking Sick pay
Work Location: In person