Job Description

Overview

We are seeking a detail-oriented and proactive Lettings/Sales Administrator to join our successful team at a market leading Independent Estate Agency. The ideal candidate will play a crucial role in supporting the lettings and sales department by managing administrative tasks, ensuring smooth operations, and facilitating effective communication between various stakeholders. This position requires a strong organisational aptitude and excellent communication skills to enhance our lettings/sales processes.

Duties

The ideal candidate will possess strong administrative and organisational skills together with excellent communication abilities. You will play a crucial role in ensuring the smooth running of our sales and lettings department while providing exceptional customer service to landlords, tenants, sellers and buyers alike. Assist in managing the day-to-day operations of the lettings/sales department, ensuring compliance with relevant legislation and company policies. Develop and maintain strong relationships with landlords, tenants, and other stakeholders to facilitate successful lettings. Oversee the lettings process from start to finish ensuring all legislative processes are fully complied with. Have and continually update legal knowledge relevant to the lettings process. Oversee the preparation of tenancy agreements and ensure all necessary documentation is completed accurately. Manage the tenancy renewal process. Manage the end of tenancy process including dilapidations. Coordinate maintenance requests and liaise with contractors to ensure timely resolution of issues. Maintain accurate records of all transactions and communications within the lettings/sales department. Provide comprehensive administrative support to the company director and lettings/sales team, including managing schedules, preparing reports, and maintaining records. Prepare lettings/sales marketing material to include property particulars and window cards, ensuring all materials are accurate and professionally presented. Coordinate communication between the lettings/sales department and clients, addressing enquiries and providing timely updates. Maintain an organised filing system for lettings/sales documents, contracts, and correspondence to ensure easy retrieval of information. Monitor inventory levels and assist with order processing to ensure timely fulfilment of client requests. Support the team in tracking lettings/sales performance metrics and preparing relevant reports for management review.

Skills

Proven administrative experience within a lettings/sales and/or property management environment is essential. Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively. Strong organisational skills with a keen attention to detail, ensuring accuracy in all tasks undertaken. If you are passionate about supporting our highly successful lettings/sales team and possess the necessary skills to thrive in this role, we encourage you to apply for the position of Lettings/Sales Administrator.
Job Type: Full-time

Ability to commute/relocate:

Kentish Town NW5 2HP: reliably commute or plan to relocate before starting work (required)
Work Location: In person