Job Description

Job reference 333051

Level 2 Tech Support - Hybrid

Salary: 25,721 plus 22.5 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates

Permanent, Full time


Hybrid - Weekend rota'd shifts



Royal Mail is expanding its parcel locker network to provide customers with more convenient delivery and collection options. To support this growth, we're looking for a Level-2 Support Administrator who will play a key role in ensuring our lockers operate smoothly and efficiently.



This is an opportunity to join a team at the heart of Royal Mail's innovation, working with internal teams and external partners to resolve technical issues and deliver excellent customer experiences.

About the role

Respond to parcel locker faults proactively and reactively using provided software (MINT). Perform basic remote troubleshooting to resolve locker issues quickly. Liaise with internal teams and external tech providers to diagnose and resolve software problems. Coordinate and administer 3rd-party visits for physical repairs and maintenance. Handle phone inquiries redirected by Customer Care and Operations teams. Manage locker-related administration tasks using Excel and JIRA. Provide feedback for process improvements to installation and maintenance engineers. Support initiatives to promote and increase recognition of Royal Mail's parcel locker network.

About you

Strong customer focus with excellent communication skills. Ability to learn and apply Royal Mail locker support processes and software. Analytical thinker with good problem-solving and organizational skills. Reliable, persistent, and able to work under pressure with good stress tolerance. Experience in customer service or administrative roles. Comfortable using tools like Excel and JIRA for administrative tasks. Willingness to develop professionally and learn new systems. Minimum of secondary school qualifications.

Extra Benefits

Family friendly support

- enhanced maternity pay, paternity leave, adoption leave and shared parental leave

Discounts and offers

- there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills.
Supportive and generous company

sick pay

Your Wellbeing

- you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It's free, and it's for everyone. Available only to perm employees

Next Steps

The next stage of the selection process will be a face to face or virtual interview consisting of competency based and role specific questions.



Trust is the foundation of Royal Mail / Parcelforce / RM Property and Facilities Solutions. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we'll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.



We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we'd love to hear from you.



Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.



We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.



We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.



For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/



Closing Date: 29th December 2025. Please note, this advert may close early if the appropriate number of applications has been reached.


#LI-Hybrid #LI-POST #LIMRT