Job Description

Ulverston Medical Practice are looking to recruit a Level 3 Business Administrator Apprentice to join their team in December!

In this role you will work as part of the multi-disciplinary team at Ulverston Medical Practice. You will be responsible for a wide range of administrative duties and report directly to the Practice Support Manager with the support from the wider Practice Management Team.

Roles and Responsibilities

Be the first point of contact for patients and visitors arriving at Ulverston Medical Practice. Offer general administration assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective manner. Processing confidential patient information. Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team. Facilitate effective communication between patients, members or the practice team and primary health care team, secondary care and other associated healthcare agencies. Processing confidential telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional including dealing with emergency calls and contacting the duty doctor if not on site. Ensuring appointments for minor operations are appropriately booked and prescriptions issued. Giving results to patients. Arranging patient transport and ambulances and assisting with patient queries regarding secondary care appointments and passing of queries to referrals team. Registration of new patients including checks to confirm identity as per practice protocols. Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, scanning, shredding Processing payments for private work. Ordering and monitoring of stationery and other supplies. Maintain a high level of confidentiality and compliance with Data Protection Act. Awareness of the nature of information within the Practice and work in a way which ensure confidentiality and security.

Skills and Personal Qualities

Excellent communication skills Integrity Understanding of confidentiality * Good team player