Job Description

Job Summary

We're looking for a proactive and motivated individual to join us as a Level 3 IT Infrastructure Technician Apprentice. This is a fantastic opportunity to gain hands-on experience while studying towards a recognised qualification. You'll play a vital role in supporting, maintaining, and securing IT systems across the organisation, keeping our colleagues connected and our operations running smoothly.

Annual wage

Salary range 11788 to 20k p/a (18 to 21+ depending on age)

Training course

Digital Support Technician

Hours

This is a 30-hour per week role. Hours may fall across any of the seven days, with some flexibility required to cover events, projects, and emergencies. You will also be required to complete your formal training as part of the apprenticeship programme.

30 hours a week

Duration

16 Months

Responsibilities

Providing day-to-day IT support, including password resets, queries, and escalations. Installing, configuring, and maintaining hardware such as laptops, switches, access points, and printers. Managing software installs and updates, including Microsoft Office Suite, Sage, FuseMetrix, PuTTY, MremoteNG and 3CX. Monitoring and maintaining servers, Active Directory, Group Policy, Entra, Hyper-V, and cloud services. Creating and updating network diagrams and ensuring documentation is accurate and up to date. Assisting with designing and implementing cyber security policies, conducting vulnerability scans, and supporting remediation. Using automation tools (Cronjobs, PowerShell, Batch) to improve efficiency. Collaborating with the wider IT team to support cloud migration and continuous improvement projects. Learning and applying best practices in IT operations, compliance, and security.

Skills

A strong interest in IT, networks, and infrastructure. Good problem-solving skills and a willingness to learn. Basic knowledge of IT systems, networks, or security (desirable but not essential). A collaborative mindset and the ability to communicate clearly. Commitment to completing your apprenticeship training alongside practical work experience.

What you'll bring

Enthusiasm to learn and develop within IT infrastructure and support. Ability to balance study and work commitments effectively. A positive approach that reflects our values: Growing Together, Here for Everyone, Seriously Fun, Trust in Each Other.

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

JBC SKILLS TRAINING LIMITED

Your training course

Digital Support Technician

Your training plan

Digital Support Technician Level 3 Apprenticeship Standard:

Your training plan:

An apprenticeship includes regular training with JBC Skills Training At least 20% of your working hours will be spent training or studying You will be appointed a skills trainer who will meet with you remotely every 6-8 weeks for reviews and support with your Summative Portfolio work

More training information

We are a government approved apprenticeship training provider. We provide apprenticeships for a wide range of employers, large and small When you apply to our apprenticeship we will look to match you to an employer who is looking to hire an apprentice Once hired, we provide you with structured off-the-job training and support you to gain qualifications and complete your apprenticeship You will also be learning on-the-job skills with your employer

Requirements

Essential qualifications

GCSE English (Grade A - C (4 or above)) essential GCSE Maths ( Grade A - C (4 or above)) essential

After this apprenticeship

Potential ongoing career development and progression opportunities upon completion of the apprenticeship for the right candidate.
Job Types: Full-time, Apprenticeship

Pay: 11,788.00-20,000.00 per year

Benefits:

On-site parking
Ability to commute/relocate:

Hemel Hempstead HP3 9NH: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have basic knowledge of IT systems, networks, or security?
Education:

GCSE or equivalent (required)
Licence/Certification:

Driving Licence (preferred)
Location:

Hemel Hempstead HP3 9NH (preferred)
Work Location: In person