Job Description

Passionate about hospitality, customer service, and education? Want to develop leadership skills in an award-winning training restaurant? Were looking for a dynamic and motivated Apprentice Hospitality Manager to join us. This is a unique opportunity to help shape the future of hospitality professionals while enhancing the commercial success of our restaurant.

KEY ROLE OBJECTIVES

Ensure exceptional customer service and professional standards are consistently delivered, creating a high-quality experience for both customers and learners within our @34 restaurant.


Promote a welcoming and professional environment, embedding industry best practices and supporting learners in developing realworld service skills.


Co-ordinate event planning and delivery, ensuring seamless organisation and memorable customer experiences.


Manage our commercial marketing strategy and social media presence to increase visibility, attract new customers, and celebrate our successes.


Oversee restaurant maintenance and cleanliness, ensuring compliance with health, safety, and hygiene regulations.

MAIN RESPONSIBILITIES

:


1.1 To ensure that food and beverage service operations within our commercial areas always meet our business standards through the learners, facilities, menus and equipment.


1.2 Creating a high-performance culture.


1.3 Work closely with front of house lecturers to support daily operations, allowing them to focus on teaching and assessment.


1.4 Support commercial growth by collaborating with the faculty team to identify and implement new commercial opportunities, contributing to the restaurant and coffee shop's profitability and expansion.


1.5 To proactively seek and drive activities that support the achievement of our learners and the commercial vision. Improve competitiveness and meet financial targets.

Food and Beverage Management:

2.1 Ensure that the beverage offer compliments menus and maximises sales, delivering a service that will enhance business opportunities.


2.2 Manage the storage and maintenance of food service equipment, accompaniments and beverage products to deliver the best result to customers and maximum profit to the business


2.3 Monitor and manage income and costs; evaluate the control of resource allocation


2.4 Monitor customer satisfaction to ensure product and services are delivered to our professional standards and business requirements.


2.5 Monitor standards of cleanliness, presentation and productivity. 2.6 Identify and manage risks through empowering the team, while continuously reviewing adherence to legislation.

Collaboration within the team

3.1 Demonstrate effective methods of communication and leadership that achieve the desired results, providing support and inspiration to the learners and lecturing team, to maximise their performance


3.2 Develop and effectively communicate plans and strategies to the faculty management group in order to harmoniously work towards achieving business objectives.


3.2 To ensure that accurate data, as required, for example relating to finance, service and productivity, is collected and used by the faculty for monitoring and development purposes.


3.3 To support the marketing function of the faculty by developing links with the local community, employers, advisory bodies and other ventures.


3.4 To work with other college faculties and departments to actively promote our facilities and services. 3.5 To participate in networking events to keep fully up to date with industry sectors

MANDATORY DUTIES

1. Responsibility for safeguarding and promoting the welfare of children and vulnerable adults in college.


2. Commitment to equal opportunities.


3. Commitment to British Values and the Prevent Agenda.

ADDITIONAL DUTIES

To undertake such additional duties as may be reasonably required commensurate with the level of responsibility within the College at the initial place of work or any other of the College's sites within the Exeter area.


This job description is current at the review date. In consultation with the post holder it is liable to variation by the College to reflect actual, contemplated or proposed changes in or to the job.









Hours: 37.00 per week



About the employer:







Requirements and Prospects:



Strong leadership and organisational skills Excellent customer service and interpersonal abilities Ability to promote a professional and welcoming environment Strong communication and teamwork skills Ability to identify and implement commercial opportunities Time management and multitasking abilities Attention to detail in maintaining industry standards Ability to coach and mentor others in hospitality practices
Problem-solving and crisis management skills



Passion for hospitality and customer experience (A/I) o Proactive, hands-on approach to problem-solving and leadership Creativity and adaptability in event and marketing strategies Enthusiastic about supporting learners and educational development A commitment to professional growth and learning Confidence and ability to work under pressure in a fast-paced environment Positive and approachable manner Professionalism and commitment to delivering a culture of high-quality service Resilience and the ability to handle challenges constructive



Progression into future hospitality management roles.



Training Provided:


Achievement of the Level 4 Hospitality Manager apprenticeship. Onsite college delivery and 8 weekly in work reviews with an assessor.



Additional Information:



This will be a permanent post with an apprenticeship attached to it.




Maths and English desirable at level 4 or equivalent for GCSE.