Job Description

Salary

Grade 4 - 32,767 - 36,197

Contractual hours

36

Basis

Full time

Package

Permanent, Full Time (36 Hours)

Job category/type

Housing

Date posted

10/07/2025

Job reference

BH000780

Join Our Team as a Liaison Officer

Are you a great communicator who thrives on building trust and making things run smoothly? At Bolton at Home, we're looking for a proactive and people-focused Liaison Officer to support the delivery of our property repairs and improvement schemes. In this role, you'll be the vital link between our customers, contractors, and internal teams--keeping everyone informed, involved, and confident in the work being done.

You'll help make sure repairs and improvement works are delivered efficiently and with minimal disruption, supporting customers at every stage. Whether it's coordinating decant arrangements, resolving issues, or ensuring everyone has the information they need, you'll play a key role in making our services feel personal, reliable, and respectful.

What you'll be doing

Act as the main point of contact for customers during planned works, keeping them informed and involved throughout. Work closely with contractors, internal teams, and external partners to ensure smooth and timely delivery of repairs and improvement schemes. Support customers with practical arrangements--such as temporary moves (decants), form-filling, and accessing allowances. Handle queries and complaints promptly, maintaining a professional and customer-focused approach. Maintain accurate records and monitor customer satisfaction to help improve service delivery. Promote Equality, Diversity, and Inclusion, and ensure Health & Safety standards are always upheld.

What you'll need to succeed

We're looking for someone who:
Is an excellent communicator and confident engaging with a wide range of people. Has experience in customer-facing roles, ideally within housing, construction, or a similar environment. Is highly organised and able to manage multiple priorities with strong attention to detail. Can remain calm, professional, and solution-focused in challenging situations. Understands the importance of inclusivity and accessibility in service delivery. Is comfortable working with data, forms, records, and digital tools.

Applying Instructions:

Ready to get started? []



via our website.

Interview Date(s):

Interviews for this position will be held on

5

th

August 2025

We value diversity and welcome applicants from all backgrounds, including underrepresented groups. If you share our values and want to make a difference, we encourage you to apply.



As a Disability Confident employer, we strive to provide reasonable adjustments throughout the recruitment process and employment. Let us know if you need support to showcase your talents or require any reasonable adjustments with your application. Please contact us using the instructions on our website and this can be arranged.

Please note, we reserve the right to close this vacancy during the shortlisting process or if we receive a high volume of applications.