Job Description

Responsibilities include assisting customers with queries, providing varied digital support, operating library management systems, processing and shelving library stock and providing and taking part in a full range of activities for adults and children to help encourage library use and promote reading. Based at Neston Library on a 2-week rota of 18.25 hours (average).

Organisation

Cheshire West and Chester Council

Location

Neston

Job Category

Libraries and Archives

Grade

CWAC NJC - Grade 4

Salary Min

24,404 Pro Rata Per Annum

Salary Max

25,183 Pro Rata Per Annum

Hours per week

18.25

Weeks per year

52.143

Employment Type

Fixed Term

Contract Duration

6 months

Closing Date

18/06/2025

Ref No

W3986

Documents

Cheshire West and Chester Council is a place where everyone can Thrive - through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.



Libraries - Specialist Customer Services Representative



Cheshire West and Chester Council brings a fresh and energetic approach to providing top quality services for its many customers and communities. West Cheshire is a place where everyone can Thrive - through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.



You will be part of an inspiring Libraries Team, contributing to the delivery of an innovative library service. You will assist in the delivery of a comprehensive range of services, that are shaped by communities, responsive to change and open to all, promoting our vision of a library service that enriches lives.



You will have excellent communication skills, the ability to develop positive working relationships and be able to deal with varied situations in a pragmatic and supportive manner. You will have the energy and enthusiasm to deliver the range of services we provide.



Responsibilities include assisting customers with queries, providing varied digital support, operating library management systems, processing and shelving library stock and providing and taking part in a full range of activities for adults and children to help encourage library use and promote reading.



Are you a team player who thrives in a constantly changing environment, who really knows what it feels like to receive and give great customer service?



If so, we are looking to recruit a Libraries Specialist Customer Services Representative to fill a position at Neston Library.



This is a 18.25-hour temporary six-month position. The hours and pattern of hours are subject to change pending a review.



We currently have vacancies at other libraries. They can be viewed at Current Vacancies



For more information please see www.cheshirewestandchester.gov.uk or contact Sue McKenzie via email: Sue.McKenzie@cheshirewestandchester.gov.uk



Working Pattern

Week 1

Week 2

Average

Mon

OFF




OFF

Tues

OFF




OFF

Wed

OFF




OFF

Thurs

8.30-5




9-5

Fri

9-7




9-7

Sat

9-1




OFF

Hours

20.5




16

18.25 hours

To find out more information about what it is like to work for Cheshire West and Chester Council including our rewards and benefits please see www.cwcrecruitment.co.uk



No candidate will meet every single requirement - if your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!



Cheshire West and Chester Council are committed to equality and diversity in employment. Please see the Equality Policy for more information.



Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of 12.60 per hour for all contracted hours.



For any technical enquiries please email Sourcingteam@ecwip.co.uk and quote job reference number in all correspondence.