Job Description

It is an exciting time to join Libraries, Museums and Galleries as we are recruiting for our Customer Experience Team in the Libraries.



As Library Advisor, you will join a welcoming, high-performing team to provide a customer focused, high-quality service to library users.



You will provide an excellent front-line service and administrative support, playing a key part in contributing to the development of student-focussed services.



This is a key role within a fast-paced, front-facing team providing a responsive, interactive and consistent service delivery and support to library users.

Responsibilities and duties include:

Provide an excellent customer service and support at the first point of contact including face-to-face, on-line and throughout our buildings, engaging and interacting with library users and colleagues.

Resolve on-line enquiries via our Ticket and Live-chat service.

Communicate effectively across the service to ensure smooth and consistent service delivery.

Work on various service points effectively responding to all enquiries on Reception, Helpdesk, on-line platform and Roving duties throughout the buildings, with a view to a `first time resolution to enhance the student experience.

Use the library management system to update user accounts.

Liaise with other student-centred services to support the student experience.

Patrol all public areas of the library to ensure appropriate use of facilities & equipment, control noise and disruption, report any building & maintenance issues and help maintain a clean and tidy environment.

Work together with Space and Facilities team members to support a safe working environment and facilities.

Assist library users to use various resources and equipment to make best use of our services and resources.

To assist other teams across the service with administrative work.



If you thrive on working as part of a team and want to play a key role in delivering a great customer experience, then please apply.

1 post 20 hours per week:

Thursday 3pm- 10pm, Friday; Saturday 2pm - 10pm

1 post 20 hours per week:

Sunday 3pm - 10pm, Monday; Tuesday 1pm - 9pm



Please state the hours of the role you are interested in being considered for when submitting your application.



Commitment to Diversity



The University of Liverpool is committed to enhancing workforce diversity. We actively seek to attract, develop, and retain colleagues with diverse backgrounds and perspectives. We welcome applications from all genders/gender identities, Black, Asian, or Minority Ethnic backgrounds, individuals living with a disability, and members of the LGBTQIA+ community.