Job Description

Interview will be held on 18th Nov 2025



Are you a highly organised person with strong IT and customer service skills with a passion for helping others access information? Or do you have experience of library services and using online systems?



We're looking for a n enthusiastic and proactive Library Assistant to join our Library and Knowledge Services (LKS) team supporting NHS staff and students across all our physical and mental health services within Berkshire.



This is a part-time ( 22.5 hours/week) post working flexibly both on-site at Prospect Park Hospital library and remotely via home working. The postholder will be required to work a full day on -site on Fridays with some flexibility around the remaining day s and hours.



Lead on a nswering en qu i ries into the shared email inbox Managing the physical library resources and equipment Ensuring the proper management and maintenance of library e-resources Assist ing in marketing and promotion Managing inter-library loans Assist ing with stock management Provid ing basic IT training and support to library users Maintain ing databases, spreadsheets and library statistic s Learning and contributing to the development of our l ibrary service s

The team are committed to quality improvement and have a strong customer service ethos. You will have the opportunity to contribute to Trust-wide initiatives and collaborative working across the NHS South region in line with the NHS Knowledge for Healthcare Framework.



Proficiency in Microsoft Office / general IT skills are essential . Familiarity with relevant library and NHS legislation is desirable . Prior experience in searching databases, retrieving information and working in a library environment is advantageous .



T his is an excellent opportunity t o be part of the LKS team supporting both clinical and non-clinical colleagues to provide exceptional healthcare to patients and carers.



Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

Caring for and about you is our top priority



Committed to providing good quality, safe services



Working Together with you to develop innovative solutions



Your wellbeing is important to us. Some of the benefits of working for us include:



Flexible working options to support work-life balance



27 days' annual leave rising with service + opportunity to buy and sell



Generous NHS pension scheme



Excellent learning and career development opportunities



'Cycle to Work' and car leasing scheme including electric vehicles



Access to a range of wellbeing tools and services



Discounts at hundreds of popular retailers and restaurants



Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality



Generous maternity, paternity, adoption and special leave



Free parking across Trust sites

The "must haves" for this role:

1. Experience of customer service work , with a focus on managing enquiries across various platforms



2. Good interpersonal skills with the ability to communicate succinctly, clearly and accurately verbally and in writing



3. Well organised and systematic approach to work



4. Educated to A level or equivalent standard



For further information about the role, please see attached job description and person specification.



We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.



We're committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.



We welcome a conversation about flexibility and any other questions you may have. Please don't hesitate to call: Ben Innes-Dickinson on 0118 960 5012 or email: ben.innesdickinson@berkshire.nhs.uk who'll be delighted to help.



Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.