Job Description

Job profile


The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

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Job reference

REQ00000019212

Date posted

18/11/2025

Application closing date

25/11/2025

Location

Kendal

Salary

25,989

Package

Contractual hours

Basis

Part time

Attachments

Library & Customer Assistant- WMF2444i

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Job description

INTERNAL ONLY

Location: Kendal Library

Contract Type: Permanent

About this opportunity

We are seeking to recruit two energetic and highly motivated individuals, with great customer service skills, these are for a 27 hour position, and a 15.5 hour position, to support our hard working team in Kendal Library.



The 27 hour contract will cover a 2 week shift pattern:

Week 1: Mon 10-5, Tues 9-5, Wed 0, Thurs 9-5, Fri 9-5, Sat 9:30-4

Week 2: Mon 0, Tues 9-5, Wed 0, Thurs 9-5, Fri 9-5, Sat 0



The 15.5 hours contract will cover a 2 week shift pattern:

Week 1: Mon 0, Tues 0, Wed 12-7, Thurs 0, Fri 9-1, Sat 9-4

Week 2: Mon 0, Tues 0, Wed 12:30-7, Thurs 0, Fri 9-5, Sat 0

Your normal working location is Kendal library, but you may be required to work at other library locations if necessary.

It is preferred that the candidate resides within 1 hours travelling distance of their work base.



The role is extremely varied and requires individuals to:
Be the first point of contact for customers. Provide information and deal effectively with customer enquiries, including help with IT enquiries - face to face, over the phone, written and digital. Carry out general library duties, help with the security of buildings and basic health and safety tasks. Support a wide range of events and activities for all ages. Work as part of a team.

Who we are looking for...

Successful candidates will have experience of delivering excellent customer service and supporting others in achieving this, effective communication skills, you will enjoy working as part of a team and will have a positive outlook to service development and change.

Are you looking for a role where you can make a real difference? Have you got the drive, ambition and desire to improve services for your local community? Are you looking to develop a career in the public sector?

Does this sound like you? If so, we want to hear from you.

What can we offer you!

Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site.

Our benefits | Careers (westmorlandandfurness.gov.uk)

Would you like to find out more?

For further information about this role, such as responsibilities and essential criteria please view the below attachments:

Post Specification

Role Profile

Application and Interview information

Closing date: 25/11/2025

Interview date: To be confirmed



We are currently operating both in-person and virtual interviews. Interview details such as venue/timings will be shared with successful candidates, following the shortlisting process. If you have any concerns or adjustments are needed, we are happy to discuss this with you.

Safer Recruitment & DBS

At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.

Equality, Diversity, and Inclusion

Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.

As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old (someone who has been looked after by a local authority at any point, for any length of time, e.g. foster care, residential care, or under the guardianship of a local authority) that meet the essential criteria for the role.
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