Job Description

Medway Libraries are seeking an enthusiastic, dedicated and customer focused Library Manager to lead our library at Chatham Community Hub on a fixed term basis until July 2026.


Our Library Managers work in the heart of our communities and play an integral role in developing and delivering our library services, working with colleagues across the authority and local partners to deliver dynamic and customer focused library services that meet the needs of local communities.


As Library Manager, you will be responsible for managing a team of staff ensuring that excellent customer service is delivered to all library customers. Using your excellent communication and people management skills, you will ensure that team members feel supported in their roles, guiding training and development for your staff while continuing to broaden your own knowledge and identifying opportunities to develop service operations. You will oversee day-to-day activity in both libraries including dealing with property issues, ensuring health and safety policy is adhered to, and managing customer comments, compliments, and complaints.


Medway's Libraries and Community Hubs are an essential component of the council's cultural offer - working with other managers, librarians and council teams, you will also use your networking skills to build and develop local partnerships to boost library use, drive cultural engagement, support local health and wellbeing initiatives and ensure that libraries sit at the heart of Medway's communities.

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Please note previous applicants should not apply.

If you would like to have an informal discussion with the recruiting manager please call Will Train on 01634 337356.



Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C.


When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached.



The person specification of a job profile is split into three levels:



Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview.


Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A.


Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience.



Libraries are seeking a Library Manger to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs.

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Important Information-

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Applicants must be able to demonstrate all essential requirements as listed in the job profile

For further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online.


Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.



Please visit http://www.mindfulemployer.net/ for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.



We reserve the right to close this vacancy at any time prior to the closing date.