Rotherham Libraries and Neighbourhood Hubs are more than just places to borrow books, they are vibrant community spaces that provide people with places they come together to learn, create, and thrive. From boosting literacy and digital skills to hosting cultural events and supporting wellbeing, they are at the heart of stronger, happier communities. This is your chance to be part of a service that changes lives every day.
We're looking for a friendly, enthusiastic staff member who enjoys reading and talking about books with people of all ages. You'll play a key role in promoting the joy and benefits of reading, helping customers discover new titles, and encouraging lifelong learning. If you believe in the power of stories and want to make a difference in your community, we'd love to hear from you!
About the Role
We are seeking to appoint a motivated and professional individual with a genuine passion for reading, learning, and customer service to join our team.
In this public-facing role which is primarily floor-based, you will work directly with our customers to provide them with an outstanding library experience. By carrying out your work efficiently and professionally and always putting our customers at the heart of everything we do, you will help us deliver an excellent service.
The role operates on a set rota designed to meet the needs of the service. Flexibility is essential, and the role includes evening and weekend working, attendance at outreach and promotional events, and occasional cover at other libraries across the borough.
You will also take part in our service "Champion" work and be supported to develop your knowledge and activities for a particular area of delivery e.g. children and families, digital engagement, or community outreach.
In particular we are looking for someone to join the team that has the following:
Is passionate about reading, learning, and engaging with their local community.
Motivated to provide excellent customer service, with strong communication skills and the ability to create a welcoming and inclusive environment for everyone.
Has organisational skills and can prioritise tasks while remaining customer focused.
Has good digital skills and confident in the use of IT to support customers.
Can offer flexibility to work evenings, weekends, and across different sites as required.
Enjoys working in a collaborative environment as part of a team and independently when needed.
For an informal discussion about the role please contact: Julie Batty, Team Leader on 07552 127017 This post will have access to the Public Services Network, if successful you will be required to apply for a disclosure of criminal records check at the Basic level (unspent criminal convictions). Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. For further information, please visit our website. Until 31st March 2026 employees paid at Band D and above are subject to a temporary pay reduction of 1.15% spread out by means of a monthly deduction from each pay period over the full financial year. In recognition of implementing this temporary measure, those who experience a pay reduction will be awarded three additional days leave (pro rata for part-time).
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