Job Description

The

Library & Think Space Host

at 40 Leadenhall is responsible for overseeing and managing the daily operations of the Library and Think Space, ensuring a welcoming, well-presented, and engaging environment for all customers and guests. This role involves the efficient organization of the book collection, maintaining the online catalogue, facilitating borrowing and returns, auditing the collection, and curating creative displays aligned with themes and events.



Beyond the operational aspects, the Host plays an active role in driving engagement -- including hosting a bi-weekly book club, facilitating writing workshops, and delivering a calendar of engaging events and activations designed to inspire the community. As the visible "face" of the Library and Think Space, the Host takes ownership of the space, fostering a positive and inclusive atmosphere where visitors feel encouraged to explore, connect, and contribute.



Success in this role requires strong organizational abilities, a genuine interest in literature and ideas, and reasonable tech proficiency to navigate the tools needed for catalogue and event management. The role is best suited to someone who can work with autonomy, show initiative, and contribute to continuous improvement while supporting the wider Guest Services team in enhancing the overall guest experience.

Type of contract: Part-time, Permanent

Hours: 32 per week (Monday-Friday; shift rota basis between 7 AM and 7 PM, with flexibility as per business needs)

What will you get?

Financial Freedom

: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!

PLUS,free access to the

fitness studio

which includes classes and peloton's, free access to a

library of 10,000 books,

weekly run club with the team,

discounted beauty treatments

in the wellness centre, free access to our

Screen Room

showing movies 3 weeks after release, free access to the

rooftop restaurant.

Secure Your Future:

Benefit from a contributory pension scheme for a stable financial tomorrow.

Health Matters:

Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.

Thrive Personally & Professionally:

Unlock endless learning and development opportunities to elevate your career!

Celebrate Excellence:

Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.

Give Back to Community:

Take one paid day off annually to support a cause you're passionate about!

Main responsibilities

Library & Collection Management. Oversee the day-to-day operations of the Library and Think Space. Maintain an accurate and up-to-date online catalogue. Facilitate borrowing, returns, and auditing of the collection. Curate, refresh, and present engaging book displays aligned with themes and events. Community Engagement & Events. Host a bi-weekly book club to encourage discussion and participation. Facilitate writing workshops and other creative sessions. Design and deliver engagement events and activations that enrich the customer and guest experience. Collaborate with the wider Guest Services team to align events with building-wide initiatives. Space Presentation & Experience Ensure the Library and Think Space remain welcoming, tidy, and inspiring at all times. Act as the visible "face" of the Library and Think Space, creating a warm and inclusive environment for all visitors. Take ownership of the overall atmosphere, proactively addressing any issues that impact presentation or guest experience. Team & Operational Contribution Work independently with self-direction while contributing to the success of the wider Guest Services team. Support continuous improvement efforts, offering ideas to elevate services and engagement.

The ideal candidate will

Share our Rapport values:

Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.*
Have a genuine passion for literature, learning, and community engagement. Demonstrate strong organizational skills with excellent attention to detail. Be confident working independently and taking initiative, while also contributing positively to a team environment. Possess good communication and interpersonal skills, with the ability to engage and inspire a wide range of customers and guests. Be comfortable facilitating group activities such as book clubs, workshops, and events. Show creativity in curating displays and designing engagement activities. Have reasonable tech proficiency to manage online catalogues, event tools, and communication platforms. Display professionalism, reliability, and a proactive approach to continuous improvement. Be adaptable and able to manage responsibilities across both operational tasks and guest-facing activities.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.


We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.


Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.