Job Description

Are you looking for a new and rewarding role, where you can really make a difference to people's lives?

If so, CKH have an opportunity for you to join our amazing team of Lifeline Advisers on days.


Our Lifeline service is manned 24/7; the successful applicant will work 37 hours per week, 5 days out of 7, bank holidays and weekends will fall into the normal shift pattern,


As a Lifeline Adviser for Cross Keys Homes you will need to be able to provide high standards of customer service to a wide range of customers. Using our

LETS

principle you will need to actively

listen

to and understand the details of each contact, assessing and processing customer contact telephone calls for an emergency response with patience and with

empathy.

In line with individual customer contractual requirements you'll need to

take action

as needed and provide relevant

support

. In addition, the Lifeline adviser will need to assess the calls for repairs for external customers under contract as cost effectively and efficiently as possible and to an agreed time frame.


The ideal candidate for this role will be someone who has had previous experience of working in a customer service or contact service environment and able to multi-task by having a conversation and updating systems at the same time. In addition, the successful candidate will need to have an excellent and clear telephone manner as well as being able to demonstrate good listening skills to ensure the timely resolution of the contact.


Enhanced DBS will be sought for successful candidate.


For a full job description please see document at the foot of this page.

We reserve the right to close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay!

No agencies please.

INDLOW


A commercial business with a social heart, our vision is to create opportunities that change lives through our drive, expertise, resources and passion.


Our dynamic approach has made us one of the region's leading providers of affordable homes for rent and sale. Developing new homes across Cambridgeshire and Peterborough, and the surrounding area, we're committed to increasing the supply of affordable homes in the communities where they are needed most. Agility and innovation are central to our approach to adapting to change, and we'll continue to grow our business in today's fast-paced operating environment.


There's more to building communities than building houses. In addition to providing quality homes and delivering excellent landlord services, we also provide care at home and at our two extra care communities in Peterborough as well as around the clock support through our LifeLine personal alarm service. Our community investment programme sees us working with specialist partners to bring a range of employment, wellbeing and family-friendly services to the heart of our communities, with a rapidly expanding digital support offer too.


You can find out more

about us

and the

services we offer our residents

on the CKH website.


Members of the National Housing Federation, PlaceShapers, Homes for Cambridgeshire and Peterborough, the CBI and BuildEast.