Job Description

Lift Service Engineer - Mitsubishi ElectricCompany Overview

Mitsubishi Electric is a global leader in advanced technology, providing reliable and innovative solutions across a wide range of industries. Our Lift & Escalator Division (MEU-UK) supports a diverse customer base, from large corporate commercial sites to private residences. We pride ourselves on delivering safe, efficient, and customer-focused service.

Job Summary

We are seeking a

Lift Service Engineer

to join our field service team. This role is the key client-facing position within our business, responsible for maintaining, repairing, and optimising lift systems while ensuring excellent service delivery.

Key Responsibilities

Act as an ambassador of Mitsubishi Electric when attending customer sites. Manage allocated service route and complete all planned maintenance to the agreed schedule. Diagnose, adjust, and resolve issues to improve lift performance. Provide clients with a summary of work completed and electronically close worksheets. Comply fully with all site health & safety requirements. Escalate issues, including spare part needs and lift shutdowns, in a timely manner. Support service department initiatives to improve efficiency and performance. Assist and collaborate with other field service engineers when required. Support supervisors and the broader service management team. Promote a "Work Safe, Go Home Safe" culture.

Qualifications & Skills

NVQ Level 3 in Lift Maintenance (or equivalent qualification). Strong electrical and mechanical skills, with the ability to apply these in practice. Ability to interpret manuals, schematics, and wiring diagrams. Skilled in using standard test instruments and hand tools. Strong organisational skills with the ability to balance reactive and planned work. Effective communication skills for building client relationships. Ability to work with engineering teams to resolve unusual operational issues. Computer literate, familiar with field service software and MS Office.

Performance Expectations

Completion of all planned maintenance activities on time each week/month. Achievement of call-out response times for passenger entrapment and breakdowns. Zero maintenance-related insurance item defects. Positive client feedback regarding service delivery and professionalism.

Why Join Us?

Opportunity to represent a global brand with a strong reputation for quality and reliability. Field-based role with variety across commercial and residential sites. Be part of a supportive service team with opportunities for development and career growth. Contribute directly to the growth of the service portfolio and long-term client relationships.
Job Type: Full-time

Pay: 45,000.00-48,000.00 per year

Benefits:

Company pension Free parking Life insurance On-site parking Private dental insurance Private medical insurance Sick pay
Experience:

lift servicing: 3 years (required)
Licence/Certification:

Driving Licence (required) NVQ Level 3 in Lift Maintenance (required)
Work authorisation:

United Kingdom (required)
Work Location: On the road