Job Description

Overall aim of the job:


As a Linen Porter, you will play a vital role in ensuring the smooth operation of the housekeeping department. You will be responsible for managing linen and towels, assisting with room preparation, and supporting the overall cleanliness and guest experience.

Please note, West Court Retreat is not on a public transport route, so please consider necessary travel arrangements.

What you'll do:


Key responsibilities of this role will include:

Transport and distribute clean linen and towels to guest rooms and designated areas. Retrieve and hygienically handle soiled linen for transport to the laundry. Wash, dry, and sort robes, towels, and linens to maintain an adequate supply for guest use. Assist with bed-making, room preparation, and replenishing room amenities. Support housekeeping tasks, ensuring rooms meet high cleanliness standards. Maintain linen storage areas, monitor stock levels, and report any damages. Safely operate laundry trolleys and equipment, reporting maintenance issues as needed. Respond promptly to housekeeping requests, especially during busy periods. Interact professionally with guests, addressing their needs promptly. Adhere to health, safety, and hygiene regulations, including the proper handling of cleaning chemicals. Participate in training and development programs to ensure compliance with safety policies.

Who You'll Be:


The successful applicant will be able to demonstrate:

Responsible, Honest, and Reliable: Demonstrates trustworthiness and commitment to all tasks. High Standards & Attention to Detail: Consistently maintains quality and cleanliness with a keen eye for detail. Effective Communicator & Team Player: Collaborates well with others and brings enthusiasm to the team. Organised & Punctual: Manages tasks efficiently and meets deadlines reliably. Presentable: Always maintains a professional appearance.

What we'll offer you:


We offer an attractive benefits package which includes:

Full Membership to Nirvana Spa and Gym 108 Life Assurance (4 x Annual Salary) Medical Cash plan
Thrive Mental Health App Complimentary guest passes Discounts on selected products Company sick pay
Recognition & reward company days out Paid breaks Employee Referral Scheme

(upon successful completion of probationary period)

Equal Opportunities



Nirvana Spa and Leisure Ltd recognises that discrimination in the workplace in any form is unacceptable and in most cases unlawful. We have therefore adopted an Equal Opportunities Policy to ensure that all job applicants and employees are treated fairly and without favour or prejudice. We are committed to applying this policy throughout all areas of employment, recruitment and selection, training, development and promotion. In all situations, people will be judged solely on merit or ability.


We will ensure that no job applicant or employee receives less favourable treatment on the grounds of race, colour, nationality, ethnic, or national origin, sex, marital status, sexual orientation, disability, political opinion/affiliation, age, religion or belief. Our application form will be as simple and straight forward as possible and we will not ask for unnecessary information. Interview questions will be related to the requirements of the job and we will not seek irrelevant qualifications. Applicants will be short listed/selected solely on the basis of capability.