Job Description

Are you looking for an exciting new career with a generous and innovative organisation where customer service is key?

The starting salary is 29,500 with a rise to 31,000 following the probationary period, with the opportunity to progress to over 34,000.

The role is full time (37 hours per week) but part time hours would be considered and is based in our office on Blackbrook Business Park in Taunton, TA1 2PE. Suitable candidates must live within a commutable distance to our office in Taunton (we recommend within 15 miles).

About WPA

WPA is a private healthcare provider with over 100 years' experience in treating our customers the way in which we would wish to be treated. We have won many awards for the levels of service we give.

As a non-for-profit organisation, it's not only our customers we look after, but our amazing workforce who are the key to our success.

You'll feel proud to work for WPA due to our inclusive culture, career progression and generous benefits.

About the role

With an exciting pipeline of new projects and product developments, we're looking for a detail-oriented, proactive, and highly organised Literature Specialist to join our Marketing Team at WPA.

This pivotal role ensures our product literature remains accurate, up to date, and customer friendly. As part of the Literature Team within Marketing, you'll be the go-to expert for coordinating literature changes across the Insurance Division--helping to maintain consistency and clarity of benefits and rules throughout our entire product range.

What you'll be doing:

Managing and updating product literature for our health insurance products Collaborating closely with our Group Legal Team, Creative Services Team, and senior stakeholders to ensure the quality and accuracy of all product documents Coordinating print volumes and meticulously checking proofs before giving the final sign-off Communicating literature updates to the wider company once documents are approved
If you thrive in a fast-paced environment, have a keen eye for detail, and enjoy working collaboratively to deliver high-quality, customer-focused materials, we'd love to hear from you!

About you

You've got an eye for detail, a love of organisation, and a methodical approach to your work. Ideally, you'll have experience in financial services--particularly insurance--and be confident managing your time and juggling feedback from multiple stakeholders across several documents at once.

You enjoy being part of a collaborative team but are equally comfortable taking ownership of your own projects. You understand the importance of consistency and the finer details, and you're confident communicating with colleagues at all levels to get the job done.

If you're looking for a new challenge, this is a fantastic opportunity to make a real impact in a team that values quality, collaboration, and organisation.

Benefits

We offer an attractive starting salary alongside our annual non-contractual bonus. Your health and wellbeing are very important to us, and you will have access to our private medical insurance cover, a WPA cash plan and private remote GP services. Other benefits include purchasing additional annual leave, pension and length of service awards which make us stand out as an employer of choice.

Social events are fun and frequent, including BBQs on the patio, annual parties, team building and sporting events.

Application support

If you could benefit from having any additional support with your application for whatever reason, please do not hesitate to contact a member of the Personnel Services Team in confidence so that we can discuss it further. We are happy to help in any way we can.

We are all different, be yourself and thrive

WPA is a not-for-profit environmentally friendly organisation whose ethos is treating others as we would like to be treated including our fabulous team, customers, and local community. We hire great people; we believe in everyone and recognise that individual differences are what makes our team stronger.

Closing date

: This remains flexible subject to us finding the right candidates, we therefore recommend that you apply at your earliest convenience.

Job Types: Full-time, Part-time

Pay: From 29,500.00 per year

Expected hours: No more than 37 per week

Benefits:

Additional leave Company events Company pension Cycle to work scheme Discounted or free food Employee discount Free parking Health & wellbeing programme On-site parking Private medical insurance
Work Location: In person