Job Description

We are full-service law firm based in Newcastle upon Tyne, providing first class legal advice across a wide range of legal services.


Our team of over 210 colleagues includes 37 partners, 121 fee-earners and 60 people in business services roles.


Our Personal Injury Team is widely recognised for the quality of our work particularly in the field of serious injury claims. Whilst we have a strong regional presence, we act for injured people throughout the country.


We place our clients at the heart of everything we do and are committed to ensuring the best possible outcome both in terms of rehabilitation and compensation recovery. We achieve this by working in partnership with them, with clinicians, rehabilitation providers and all those who support them as they come to terms with significant, life-changing injuries.


With a history stretching back over 125 years, we recognise the importance the contribution that businesses like ours should and can have on the local community and we, therefore, encourage our partners and employees to get involved and give back to the local community in which we live and work.


Our vision is to set the standard for legal excellence and in doing so, to become the law firm of choice for those individuals unfortunate enough to suffer personal injury through the negligence of a third party. To meet our vision and deliver an outstanding service we employ individuals who understand our clients' needs, take pride in what they do and how they do it. Our values go to the heart of the firm. They define who we are and how we work. It is by remaining true to our values that we will achieve our vision. This is what we value most:

Teamwork

- we trust and respect one another. We see strength in our diversity as individuals and as a practice. We achieve the best outcomes for clients when we work collaboratively, recognizing and respecting the different perspectives that we bring.

Excellent Client Service

- We take the time to truly understand our clients' needs and aim to provide practical and tailored solutions to help them achieve their goals. Through hard work and commitment, we aim to develop long-term relationships with all our clients, taking pride in the value that we add.

Professionalism

- We work to the highest professional and technical standards, acting with the utmost integrity at all times. We are fiercely proud of our reputation as being a trusted adviser to our clients, often over several generations, and continually strive to ensure that our clients' interests come first and foremost.

Our People

- We work together to create an open, supportive and friendly working environment where our people feel valued, can develop their careers and achieve their professional ambitions.

If this sounds like a vision you would like to be a part of, our values resonate with your own personal values, and you meet the requirements of the role described, we'd be delighted to hear from you. Please read on!

The Role

We have a vacancy for a Litigation Support Assistant role within the Claimant Personal Injury department. The successful candidate will work in the Personal Injury team assisting claims handlers and case administration.


Key duties include:

Taking Initial Personal Injury Enquiries and setting up new files, following allocation; Supporting claims handlers with various aspects of case administration and some preparation including collation and sorting of documentary evidence, schedules and related documents. Organising all aspects of case meetings and conferences (and liaising with various third parties for this purpose); Liaising with clients, witnesses and various professionals (including Counsel, Experts and Case Managers/Therapists), Supporting case handlers with liability and quantum investigations (including collation of medical, therapy, employment and case management documentation, obtaining medical and other expert evidence) Supporting the case handlers with requesting, sorting and reviewing medical, DWP and other records; Assisting other team members and applying a proactive approach on a case by case basis to achieve the very best outcome for the client, and ensuring compliance with Court timetables Maintaining accurate administrative records of ongoing files in accordance with stipulated criteria Promoting the firm, and particularly the Personal Injury team, externally, by attending events, developing positive relationships with potential work-referrers, and supporting the business development and profile-raising strategies and activities of the Personal Injury team. Handling invoices from various sources, principally rehabilitation providers and dealing with payment, maintaining schedules and supporting case handlers in relation to available funds for ongoing rehabilitation.

Requirements

The ideal candidate will have a proven track record within the field of Claimant Personal Injury litigation and exhibit a high degree of flexibility; together with an ability to follow detailed instructions without close supervision. In addition, they will be highly organised, be able to manage a tasks diary and to prioritise work. They will be able to cope well under pressure and work to strict deadlines.


Good communication, and IT skills are essential. Attention to detail and a good work ethic are also necessary, as well as a willingness to cover a variety of tasks. Work outside of core hours may be required on occasion.


You will need to enjoy interacting with other people and have excellent client care skills.

Benefits

A competitive salary is available, along with a firm bonus scheme. Opportunities are also available for career progression.

How to Apply

Please send your CV with a covering letter, including your current salary, to Helen Kean, People Services Assistant (helen.kean@sintons.co.uk). The closing date is 30 January 2026.