Job Description

Job Title:

Live-In Care Co-ordinator

Reports to

: Project Manager

Hours

: 9am - 5pm, 37.5hrs per week

Contract Type:

Full Time Permanent

WFH:

Flexible within the business needs

Requirements:

Enhanced DBS Disclosure

Location:

Shrewsbury National Office (with travel as needed)

Department:

Live-In Care Services

Company Background

We are a family-owned domiciliary care agency specialising in high-quality care



for older people who wish to remain living in their own homes. Radfield Home



Care has earned an excellent reputation because we place clients at the heart of



what we do. We work closely with clients, their families, and healthcare



professionals to support each individual in the best way possible.



The Live-In Care Co-ordinator plays a vital role in ensuring the success and growth



of the Live-In Care service. This is a new position in the business and will work in



partnership with the Project Manager, Registered Care Manager, and other



stakeholders to develop and deliver outstanding care.

Purpose of the Role

Oversee the development and day-to-day coordination of the Live-In Care service. Ensure the delivery of high-quality, person-centred care that meets the physical, emotional, social, intellectual, and spiritual needs of clients. Collaborate with the Project Manager, Registered Care Manager, and wider care team to ensure services align with company standards and CQC Fundamental Standards. Support the strategic growth of the Live-In Care service across Shrewsbury, Oswestry, and nationally as the service expands.

Key Responsibilities

1. Live-In Care Package Management

Coordinate and manage Live-In Care packages in Shrewsbury and Oswestry, within a 1.5-hour radius and then nationally as the business expands. Serve as the primary point of contact for clients and families. Conduct initial consultations, set expectations, and guide clients through onboarding. Develop and maintain accurate, person-centred care plans and risk assessments. Monitor ongoing care and ensure adjustments are made as client needs evolve. Ensure regulatory compliance, safeguarding and whistleblowing standards, and audit readiness.

2. Client Engagement & Service Delivery

Respond to client enquiries and deliver consultations to convert leads into active care packages. Collaborate with families, advocates, and healthcare professionals to ensure responsive and holistic care. Ensure robust documentation, including care notes, client feedback, incident reports, and communication logs. Maintain high conversion rates from consultations to active packages.

3. Care Professional Coordination

Source, recruit, and onboard care professionals (agency, self-employed and directly employed) matched to specific client needs. Liaise with care professionals on rota scheduling, package details, handovers, and ongoing support. Conduct spot checks, competencies, and feedback reviews to maintain care quality. Manage day-to-day queries and issues from care professionals, providing guidance and escalating where necessary. Identify training needs and collaborate with the Recruitment & Training Manager to arrange sessions. Support care professionals pre- and post-placement, fostering positive working relationships.

4. Operational & Compliance Duties

Maintain accurate client records, care plans, risk assessments, and scheduling information. Prepare and submit timely payroll and invoicing data using the scheduling software. Ensure all processes align with GDPR, health & safety, lone working, and employment legislation. Support internal audits, external inspections, and quality assurance cycles. Investigate complaints and incidents, taking appropriate action and reporting outcomes to management and CQC.

5. Recruitment & Training Support

Write and post engaging job adverts across various platforms. Deliver compliant, inclusive, and efficient recruitment and selection processes. Build candidate pipelines through events, networking, and local engagement. Support the training and development of care professionals from induction to ongoing CPD. Conduct reference and DBS checks, and ensure all training records are up to date.

6. Business Development & Marketing

Represent the Radfield Live-In Care brand professionally across the region. Attend community and networking events to raise awareness and generate leads. Collaborate on content creation for social media, blogs, and promotional campaigns. Spot service gaps and growth opportunities in the marketplace. Support strategic planning with insights on regional trends and client needs. Meet KPIs and provide regular performance updates to the Project Manager.

Skills, Experience & Qualifications

Essential


Experience in business development, sales, or client-facing coordination roles. Strong interpersonal skills and ability to build rapport quickly. Excellent written and verbal communication. Confident managing multiple priorities in a dynamic environment. Professional, proactive, and self-motivated. Proficient in using social media and digital platforms for promotion. Full UK driving licence and access to own vehicle

Desirable


Previous experience in the care or home care sector. Familiarity with CQC requirements and care compliance. Experience using CRM or scheduling software. Basic understanding of graphic/design tools or content creation.

Training

The Live-In Care Co-ordinator will complete a comprehensive induction, including



Radfield policies, systems, and operational processes. Ongoing training and CPD



opportunities will be provided to support personal and professional development.



Probationary Period



The Live-In Care Co-ordinator will undergo a three-month probationary period.



During this time, suitability for the role will be assessed by both Radfield Home



Care and the Co-ordinator. This period may be extended at the directors'



discretion.

Holiday

The Live-In Care Co-ordinator is entitled to the statutory paid holiday allocation



per annum. 28 days per annum including Bank Holidays (pro rata if part-time).



Additional unpaid leave is strictly at the director's discretion.

Benefits

Pension Scheme

Company Sick Pay Scheme

Hybrid Working

Paid Mileage

Obligations


The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order


1975 (2013 and 2020) provides that when applying for certain jobs and activities,


certain convictions and cautions are considered 'protected'. This means that they


do not need to be disclosed to employers, and if they are disclosed, employers


cannot take them into account.


If you have any adult cautions (simple or conditional) or spent convictions that are


not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions)


Order 1975 (Amendment) (England and Wales) Order 2020? You will need to


disclose them.


Employees must be aware of the responsibilities placed upon them under the


Health and Safety at Work Act 1974, to ensure that the agreed safety procedures


are carried out to maintain a safe working environment for clients and employees.


This role requires contact with vulnerable clients and therefore all roles will be


subject to enhanced DBS disclosure, a check against the Adult First register and


satisfactory references from previous employers (or other suitable referees).


All staff are required to respect the confidentiality of all matters that they might


learn in the course of their employment. All staff are expected to comply with


requirements under GDPR.