Job Description

Can you imagine a world without music? Neither can we.

Key Details

3rd November 2025 Training - 3 weeks of classroom-based training from 9am to 5pm at our offices in Leicester city centre Hybrid working - Once you are competent in the role you will benefit from the balance of hybrid working, working 3 days a week in our modern office environment and 2 days a week working from home Shift pattern - Monday to Friday, rotational shifts from 8am to 6pm
The purpose of the Live Music Advisor is to manage a portfolio of Live Music customers by developing and maintaining excellent business relationships in order to support achievement of customer retention, revenue and growth targets. This is a an office based customer service / sales role working towards targets and deadlines.

What you will be doing

Manage a portfolio of Live customer accounts. Maintain an excellent and professional relationship with each, through regular phone contact, email and conducting face to face visits where required. Monitor customers Live music declarations and ensure all music usage is invoiced in line with our review requirements. Ensure that your portfolio is constantly up to date in-line with our as-last process. Educate and advise customers, positively reinforcing the benefits of Live music. Work alongside the Live Music Audit consultant to ensure your portfolio of accounts are fully up to date with all relevant events booked up in advance of review periods. Identify growth opportunities through extensive research and frequent customer contact. Develop and maintain thorough knowledge of the Live Music industry to help identify growth in your accounts to meet revenue targets. Develop and enhance knowledge of core licence procedures, including copyright law, tariffs, and direct licensing to set yourself as a subject matter expert and help others. Work closely and collaboratively with PRS for Music and PPL corporate partnership teams to ensure that any membership queries are dealt with as per agreed SLA's. Work alongside the collections and enforcement team to ensure all of your high-profile accounts and fully up to date with payments and debt owed and assist with contact and resolve where required. Work cooperatively and supportively with other teams where your expertise and knowledge can assist.

You will have

Minimum 2 years' experience in a sales or customer service role Experience working to targets and deadlines Good communication skills written and verbal Experience of working within a team Experience using Microsoft Office - Word, Excel, PowerPoint and Outlook Experience/knowledge of event/live music industry (Desirable)
Job Types: Full-time, Permanent

Pay: 23,874.00 per year

Benefits:

Casual dress Company events Company pension Cycle to work scheme Discounted or free food Employee discount Health & wellbeing programme Life insurance Paid volunteer time Referral programme Sick pay Store discount Work from home
Experience:

Sales: 2 years (preferred)
Work Location: In person

Expected start date: 03/11/2025